Results oriented and experienced business operations analyst with a strong focus on productivity improvement. Possesses experienced with implementing proven call/contact center principles and methodologies for forecasting, scheduling, and the real time management of incoming workload and front line staffing. Recognized for commitment to relationship and partnership building across departments with an excellent ability to motivate and work with all levels of an organization..Specialties: Internal/External Client Relationship BuildingService Team LeadershipTeam Member DevelopmentStrategic PlanningTactical ForecastingCall Center ProceduresOperations ManagementProductivity EnhancementMeeting DeadlinesCollaborative ProjectsCritical ThinkingCreative ThinkingForecasting ActivitiesScheduling Activities
Listed skills include Operations Management, Strategic Planning, Team Building, Critical Thinking, and 19 others.