It Operational Support Technician
Current- Identified and resolved issues with system components such as hardware, software, and peripherals by troubleshooting effectively, ensuring minimal downtime and optimal system performance. -Executed preventive maintenance on system components to proactively address potential failures, enhancing system reliability and longevity. - Established and managed backup systems to swiftly recover data and programs in the event of hardware or software failures, minimizing data loss and ensuring business continuity. - Maintained detailed documentation and logs of system changes, providing a clear record for tracking and auditing purposes.