Ethan Hoang Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, United States

• Managed payroll operations for over 9,000 employees, leveraging EMPower, SAP ERP, GSuite, ToGo Call Center, and Zendesk to streamline processes and resolve 100+ employee inquiries.• Enhanced data security by implementing measures to prevent email phishing attacks and transitioning direct deposit processing from self-service to manual entry, effectively mitigating the risk of data breaches. • Provided exceptional customer service as a receptionist, assisting employees with direct… Show more • Managed payroll operations for over 9,000 employees, leveraging EMPower, SAP ERP, GSuite, ToGo Call Center, and Zendesk to streamline processes and resolve 100+ employee inquiries.• Enhanced data security by implementing measures to prevent email phishing attacks and transitioning direct deposit processing from self-service to manual entry, effectively mitigating the risk of data breaches. • Provided exceptional customer service as a receptionist, assisting employees with direct deposit setup, off-cycle check creation, and data entry. • Optimized payroll processes by overseeing employee bank information and accruals through Reconcile, Simulation, Exception, and Validation reports, significantly reducing discrepancies. Show less

San Francisco, California, United States

• Fulfill needs for 300+ daily customers through task prioritization for members of staff to ensure process efficiency and workflow optimization.• Utilize table app software to decrease table turnover time, display problem-solving and process improvement skills resulting in a 25% decrease turnover time and an overall customer satisfaction increase.• Host 100+ birthday parties, special events, and after-parties, through leadership and collaborative team efforts to increase brand… Show more • Fulfill needs for 300+ daily customers through task prioritization for members of staff to ensure process efficiency and workflow optimization.• Utilize table app software to decrease table turnover time, display problem-solving and process improvement skills resulting in a 25% decrease turnover time and an overall customer satisfaction increase.• Host 100+ birthday parties, special events, and after-parties, through leadership and collaborative team efforts to increase brand recognition and customer satisfaction.• Streamlined training of new runners on company procedures, responsibilities, and etiquette to improve employee service and efficiency to see revenues of $ 7,000+ daily.• Organically advertised store by recording and participating in videos with CEO for social media with one video achieving a reach of 1.2+ million, 35,000+ views, and 10,000+ interactions on Facebook and TikTok. Show less

San Francisco, California, United States

• Displayed excellent customer service skills with many executive guests in a restaurant setting, which led to an increase in revenue by 10% by the end of Q2 2023.• Oversaw training of new runners on restaurant procedures, responsibilities, and etiquette, due to consistent and excellent service and performance as a runner.• Attended daily team meetings to discuss feedback and make operational changes to the expo such as reorganizing delivery operations and the “To-Go” ordering system… Show more • Displayed excellent customer service skills with many executive guests in a restaurant setting, which led to an increase in revenue by 10% by the end of Q2 2023.• Oversaw training of new runners on restaurant procedures, responsibilities, and etiquette, due to consistent and excellent service and performance as a runner.• Attended daily team meetings to discuss feedback and make operational changes to the expo such as reorganizing delivery operations and the “To-Go” ordering system, which led to increased efficiency and decreased customer wait times by 25%. Show less

San Francisco, California, United States

• Successfully achieved the company objectives by fulfilling the hiring, onboarding, and training requirements for seven new employees across all three locations during the second quarter of 2024.• Served as an ambassador for the company and its values throughout the hiring process, providing a positive candidate experience and promoting the employer brand.• Implemented a triple-blind hiring methodology mitigating bias and enhancing diversity and inclusivity within the recruitment… Show more • Successfully achieved the company objectives by fulfilling the hiring, onboarding, and training requirements for seven new employees across all three locations during the second quarter of 2024.• Served as an ambassador for the company and its values throughout the hiring process, providing a positive candidate experience and promoting the employer brand.• Implemented a triple-blind hiring methodology mitigating bias and enhancing diversity and inclusivity within the recruitment process.• Wrote detailed and accurate job descriptions, requirements and benefits, the background of the company, and interview behavioral-based questions. Sourced and screened candidates through Indeed’s platform. • Ensured compliance with relevant employment laws and regulations throughout the hiring process, including equal employment opportunity (EEO) requirements, Food and Drug Administration (FDA), and Occupational Health and Safety (OSHA) Laws.• Scheduled interviews, coordinated logistics, and ensured a smooth interview process for both candidates and interviewers. Show less

San Francisco, California, United States

• Coordinated as a key leadership role that supported a shift in a fast-paced work environment through timelines, deadlines, and communication.• Mentored and trained new employees on company policies and procedures.• Implemented cost-saving strategies to reduce waste without compromising the quality of products or services offered.

San Francisco, California, United States

• Supervised team through communication. Resolved issues of customers and employees.• Assisted with day-to-day tasks. Received products from vendors, placed products in appropriate locations, prepare customer orders, help clean and organize work areas. • Monitored facility by managing, supplying deliveries, and managing regular cleaning and maintenance schedules

San Francisco, California, United States

• Possessed extensive expertise in food preparation and recipes.• Memorized training materials proficiently, articulating the health benefits of ingredients and menu items to customers in an informative manner.• Exhibited adept problem-solving abilities by promptly addressing and resolving customer concerns.• Fostered effective collaboration with colleagues to maintain seamless daily operations.

San Francisco, California, United States

• Orchestrated and supervised event timelines meticulously to adhere to designated deadlines.• Contributed to the creation of promotional collateral, such as translated flyers, banners, and infographics, addressing COVID-19 protocols and upcoming company events, leading to a remarkable 110% increase in social media followership.• Coordinated and oversaw event personnel scheduling to ensure the delivery of exemplary service.

San Francisco, California, United States

• Developed a comprehensive digital marketing strategy to increase brand awareness and optimize customer engagement.• Utilized Social media platforms to advertise and increase company's foot traffic by 300%• Conducted market research to identify target customers, analyze competitors, and develop effective strategies.

San Francisco, California, United States

• Engaged in collaboration with executive leadership to formulate long-term strategic initiatives aligning with organizational objectives.• Assessed capital expenditure proposals against predefined criteria to ascertain their return on investment.• Conducted comprehensive analysis of financial performance, pinpointing areas for enhancement, and devised actionable strategies to optimize profitability.

San Francisco

• Provided coaching and mentorship to a team comprising 70+ athletes within the San Francisco Unified School District.• Actively engaged with students, educators, and parents to facilitate discussions on significant events and student development.• Leveraged Excel for proficient organization of team activities, fundraising efforts, and athletic meets.• Maintained effective communication with fellow SFUSD staff members and parents throughout the entirety of the athletic season.

San Francisco, California, United States

• Oversaw the supervision of children aged 4-10 both within the classroom setting and during off-site excursions.• Collaborated closely with colleagues in a dynamic environment to ensure the safety and well-being of campers and staff members.• Regularly interacted with parents to address matters related to child development and fostered a supportive community atmosphere.

Bachelor Of Science - Bs, Business Management

Activities and Societies: Alpha Phi Omega

Ged