Work closely with a team of 30 employees within an upscale Thai restaurant in Downtown Seattle. Constantly communicate with food runners, hosts, servers, and chefs to provide high-quality customer service to an average of 70 parties per shift.

Promoted to manager within one year by demonstrating strong leadership and problem-solving abilities. Managed a team of 15 employees, setting a high bar for service efficiency and customer satisfaction in a new store. Oversaw store operations, including inventory management and employee training, ensuring compliance with company policies and procedures. Collaborated with the general manager to improve training programs, resulting in faster onboarding for new employees.

Assisted in training new team members, focusing on providing excellent customer service and increasing team productivity. Worked with a team of over 30 workers a shift to assist customers with multiple types of transactions and returns.