Ethan Bartlett Email and Phone Number

• Junior software developer, database administrator, and server administrator for various College of Education systems.• Troubleshooting and providing web application support to faculty, staff, and students, including gathering user requirements and maintaining application reliability. • Collaborating with developers on campus-wide and departmental web, database, and ERP projects as needed. • Contributing to web design and accessibility efforts, ensuring compliance with CSU ATI website requirements.• Explore and evaluate emerging web and server technologies through research and testing.

• Conducted research and testing for Swift and SwiftUI for mobile application development capabilities to improve user experiences on iFullerton application. • Assisted in testing various web applications, primarily in ASP.NET Core, and gained experience in identifying and addressing software issues/bugs to ensure their quality and smooth operation.• Collaborated closely with the College of Education Department to assess and meet the technical/operational support needs of department-owned equipment, classrooms, and conference rooms.• Contributed to web development and design services through Omni CMS to bolster the University's web design and accessibility initiatives, ensuring a user-friendly and CSU ATI-compliant online presence.• Played a crucial role in developing a knowledgebase to streamline onboarding and enhance support capabilities to reduce support response times for future team student assistants, including participating in the interview and selection process.• Resolved 180+ tickets from various staff, faculty, and students, addressing tier 1 software, hardware, network, printer, A/V, and other related issues through ServiceNow. Actively triaged and facilitated ticket resolution by directing them to the respective IT departments for efficient handling.