Ethan Benedict Email & Phone Number

Atlanta, Georgia, United States

• Among top analyst on a 4-month project to remove outdated network equipment and convert 1,100 sites to SD-WAN, surpassing individual expectations by completing 115 sites—68% more than planned—while simultaneously.
• Deploy cloud-hosted servers to ensure 2-4 hour restoration of services during physical onsite server failures to minimize downtime.
• Monitored daily alerts and responded promptly to incidents, achieving 99% uptime while striving for 0% data loss across all sites.
• Monitor and manage systems and networks across 1,300 locations, including but not limited to, circuits, SD-WAN, routers, switches, firewalls, telecommunications, cloud-hosted servers, websites, applications, storage.
• Resolve network infrastructure failures by using monitoring tools, applying immediate fixes, while arranging overnight equipment replacements to minimize downtime.
• Created and maintained knowledge bases for team use and collaboration, enhancing information sharing and operational efficiency.

Kennesaw, Georgia, United States

• Top associate among 20+ team members, consistently resolving 100+ tickets weekly with efficient solutions and high customer satisfaction.
• Selected by management to train and mentor new customer service associates, guiding them through service procedures and best practices to ensure a smooth adaptation and excellence in customer interactions.
• Provided technical support to troubleshoot and resolve hardware, software, VPN, and payment issues, ensuring timely and effective solutions for end-users.
• Utilized SQL queries and Customer Service Management (CSM) tools to efficiently locate and verify payments and orders, enhancing accuracy and operational efficiency.
• Detect and verify new themes.

Atlanta, Georgia, United States

• Promoted from Intern to Full-Time Employee, reflecting demonstrated performance and increased responsibilities.
• Assisted the senior network engineer at the Atlanta Illuminarium Experiences with network configuration, cable mapping, and hardware installation, ensuring seamless setup and integration of network infrastructure.
• Worked at the Georgia Aquarium, installing and configuring network printers, computers, EMV readers and phones to ensure smooth and efficient operation.
• Diagnosed and resolved technical issues for Georgia Aquarium employees related to user requests, computer malfunctions, and shared drives/printers, prioritizing tickets to ensure efficient problem-solving and minimal.

Dallas Georgia

• Maintain and diagnose filtration system and balance chemicals to proper chemistry standards.
• Communicate with private residence regarding pool health, issues, and future.
• Sustain proper equipment and hazardous chemical management on the truck.

Dallas Georgia

• Monitor and clean pool area as well as maintaining proper pool chemistry.
• Rescue and administer proper first aid and CPR.

Acworth Georgia

• Pick and organize orders to be loaded/delivered.
• Operate heavy machinery, including Forklift, Reach Truck, OP-Truck.
• Communicate with customers’ needs and potential leads.

Acworth Georgia

• Load vehicles, maintain outside of store, provide customer service to customers entering and leaving.

Bachelor Of Science - Bs, Cybersecurity

High School Diploma, Graduated With Honors