Ethan Brinks Email & Phone Number

- Part-time while doing summer classes- Assigned karts to drivers- Managed two to three employees in the pits at a time- Flagged races when needed

Grand Rapids, MI, US

- Handled incoming support requests (phone or email) and created a ticket to accurately represent the issue- Provided timely updates to clients and internal technical staff during resolution process- Monitored and addressed inbound alerts for critical security issues- Coordinated schedules of technical staff to ensure maximum utilization of resources

Houghton, MI, US

- Answered phones to troubleshoot and resolve caller needs - Problems, steps to solutions, and solutions recorded in a ticketing system - Answered in-person questions clearly and effectively - Interact in a team-based environment

Grand Rapids, MI, US

- Conducted PC builds that were specific to client needs- Followed detailed checklist to ensure that client needs are met- Troubleshot errors to certify that each build was completed promptly and effectively - Completed at most 100 workstation builds per week- Removed hard drives from workstations for destruction to ensure client privacy of data

-Races consisted of a 5 minute time period in which the racers went around the track to try and achieve the best lap time-Marshals used flags colored blue, yellow, white, red, and checkered to give directions to the racers-Teamwork was stressed on busy days, as there are many moving parts to the operation and it needed to run smoothly and efficiently.

Bs In Cybersecurity, System And Network Security

High School Diploma