• Provide consultancy for AVEVA Asset Information Management (SaaS/on-premise), an enterprise solution used to manage asset information and documentation, and to serve as a Digital Twin system• Implement solution, support full-scale or proof-of-concept projects and perform system integration/roll-out • Propose and design Asset Information/Digital Twin solution to cater to customer's requirements• Conduct training and review data model related to customer's 1D data, 2D documents and 3D models • Support sales and pre-sales team on new business opportunities/request for proposal (RFP)

Achievements/Certificates:• Esri Enterprise Administration Professional • Esri Enterprise Geodata Management Professional• Esri ArcGIS Online Administration• Esri Malaysia Employee Recognition Award 2022 - Top Certificate Acquirer• Selected as part of a staff exchange programme at Esri Singapore - involved in ArcGIS Utility Network trainingJob scope/experience:• Lead solution deployment modules and provide technical consultation/propose solutions to clients• Configure ArcGIS Enterprise base deployment (ArcGIS Server/Portal for ArcGIS) onto servers or cloud-based virtual machines (AWS/Azure), establish backups, configure and customize ArcGIS applications and dashboards• Design database schemas and build Extract, Transform, and Load (ETL) tools for data migration• Configured and delivered the Data Visualization web application on the Petronas myPROdata platform, this state-of-the-art web application combines both the traditional GIS map viewer and interactive 3D Oil & Gas seismic data viewer into one seamless web application - https://myprodata.petronas.com/• Configured several web applications and dashboards to support the daily operations of the up-and-coming East Coast Rail Link (ECRL) railway infrastructure in Malaysia. This includes a dashboard for tracking Health, Safety & Environment (HSE) activities and a web application for uploading and viewing railway as-built drawings• Built an online ETL tool for data transformations by leveraging technology such as FME Desktop/ArcGIS Data Interoperability, this ETL tool converts CAD data into ArcGIS data format immediately via an online web application• Served as an onsite Esri/ArcGIS consultant at the client's headquarters• Conduct training on Esri products• ArcGIS product experience: ArcGIS Enterprise, Enterprise Geodatabase, ArcGIS Online, ArcGIS Desktop/ArcGIS Pro, ArcGIS Data Interoperability Server, ArcGIS applications (Web AppBuilder, ArcGIS Dashboards, Survey123, etc.)

Team/Technology:• Feb 2017 - Feb 2018: Server Usage (Products supported: ArcGIS Enterprise, ArcGIS Server, Portal for ArcGIS)• Feb 2018 - Feb 2019: Desktop (Products supported: ArcGIS Desktop (ArcGIS Pro & ArcMap), ArcGIS OnlineAchievements:• Awarded the Most Productive Analyst (1st) award in August 2018• Awarded the Most Productive Analyst (Top 3) awards in September, October, and December 2018• Recipient of the Support Analyst of the Month award for exceptional customer service in December 2018• Achieved an average of 4.67/5 in customer satisfaction score (CSAT)• Recipient of the Customer Satisfaction Award for achieving a perfect customer satisfaction score (CSAT) of 5 in December 2018Job scope/experience:• Provide technical support/consultation to international and American ArcGIS end-users to solve technical problems via email and telephone• Resolve technical issues related to Esri software and configure Esri products• Identify, understand, and recommend solutions for customers' GIS-related issues• Recommend GIS software/web and mobile application changes to programmers/software engineers• Provide support for Esri software, including ArcGIS Desktop, ArcGIS Server, Portal for ArcGIS, and related ArcGIS products and technologies