•Support Retail Manager with strategic planning of sales activities and cost control of labour and operational expenses•Focus on generating retail sales, delivering consistent visitor experiences, managing inventory, and acting as brand ambassador for onsite and offsite events•Support and lead retail team to ensure smooth operation of the winery and optimal customer experiences•Coordinate efficient fulfilment of online orders and schedule delivery routes•Continue to perform responsibilities of Retail Tour & Sales Associate at a high level

• Conduct formal tours and tastings with groups of customers to showcase products and create an enjoyable,informative visit to the winery• Provide customers with a high level of personal service to ensure all of their needs are met• Perform other tasks as needed, including opening/closing procedures, ordering and stocking inventory,processing shipping orders, participating in offsite events, and maintaining cleanliness of all areas of the store

• Monitor and control escape rooms to ensure smooth operation and enjoyable customer experience• Process payments and handle other administrative duties, including opening, closing, and managing the location• Engage with customers before, during, and after escape room to create positive experiences

• Distributed pet licensing information on foot to homes throughout the city• Unobtrusively observed evidence of pets living at homes and recorded data accordingly• Entered data into online spreadsheets daily

• Ensured safety of co-workers and the public by controlling traffic flow through construction zones • Assisted with manual labour (such as shoveling and raking) and other general tasks

• Engaged with customers to provide optimal customer experiences• Completed transactions, including purchases and refunds, and assisted with financial settlements• Facilitated and handled daily inventory processing• Assisted with online orders and transfer shipments• Maintained cleanliness and organization of the store according to brand standards

• Managed in-studio operations for live radio broadcasts of Kingston Frontenacs hockey games• Operated soundboard, controlled broadcast, and presented live on-air reports during intermission• Interacted with community members at on-location events, conducted live interviews, and completed news stories