Contracted to a large tech firm as a producer of “special projects” to connect teams from technical services, operations, maintenance, sales, and real estate departments. I streamlined communications and removed barriers to reduce project timelines by up to 10%.Responsibilities:- Managed a program to design and fabricate a “kit of parts” consisting of 12+ distinct modules used to build interactive exhibits. Four exhibits were developed and deployed with cloud-based apps to showcase case studies, computer vision, cloud computing, and machine learning.- Owned the development of a customer facing app to distribute capabilities info, technical docs, and host a 3D walkthrough of a large event center that reduced support requests by 20%. Performed stakeholder and user interviews to define the product requirements and user stories.- Lead a team of artists and engineers adding a generative graphics engine as a new feature for an existing digital wayfinding solution.- Developed processes, documents, tools, and goals for exhibit training, operations, and repair that reduced timelines from weeks to days.-Drafted RFPs, contracted, managed, and acted as owners rep for three vendors working on four different projects across the US and in Asia.- Lead weekly meetings to review work, identify risks, and develop mitigation strategies which lead to improvements in on-time delivery.

Team lead in the Digital Experience Design Studio, Gensler’s multidisciplinary lab of creatives and technologists developing exhibits and experiences that are integrated in architectural projects and brand activations for tech and consumer product companies like Google and Fisker.Responsibilities:- Facilitated dialogue between exhibit team and the architects/technical designers to drive project forward and reconcile activation requirements with the constraints of the interior design/MEP systems for the building core and shell. All projects met both both code and client standards.- Conducted physical and VR experiments with proposed tech to determine the best options and provide client with prototype to review.- Acted as strategic thought partner and SME to non tech-savvy stakeholders, translating complex concepts into accessible insights.

Traditional project management role at a firm specializing in themed entertainment and IP-driven projects budgeted from $10 to $33.5 M.Responsibilities: - Completed the on-time design, fabrication, and installation of the immersive exhibits, VIP lounge, themed exterior courtyard, and projection-mapped nighttime show at the USA Pavilion at Expo 2020 Dubai both in-person and virtually during the COVID-19 pandemic.- Sourced, contracted, and organized vendors providing scenic components and technical hardware to ensure the systems integrated correctly.- Coordinated with partner studio on the production and integration of projection-mapped media assets for the exhibit within the USA Pavilion.- Developed an online tour of the pavilion’s exhibit including 360 imagery and audio/video, providing guests worldwide the ability to experience it.

Independently managed small design projects while partnering with project managers to deliver components of large scale design/build projects.Responsibilities:- Drove the day-to-day tasks of project team members and prioritized work streams based on delivery deadlines to maximize efficiency.- Conducted user interviews and stakeholder ideation sessions that were used as the basis for an opportunity assessment and strategic plan for the further design and development of an immersive executive briefing center. The resulting project aligned closely with the report’s results.- Partnered with creative lead to act as storyteller, presenting concepts to clients in a way that connected their goals with the project plan.

Reviewed ambiguous client briefs and clarified project goals for a firm specializing in the design of exhibits, brand centers, and theme parks Responsibilities: - Wrote RFP responses, statements of work, project budgets and schedules to secure contracts for over $5 M in design services fees.- Served as the main point of contact for clients from three different continents, managing stakeholders, expectations, and delivering packages.

Began as a product development intern before accepting a full-time role on a team turning an Imagineering initiative into a consumer product.Responsibilities:- Managed the design, prototyping, and engineering of over 30 products for the Playmation brand based on The Avengers and Star Wars.- Worked with IP brand teams to develop approved character models and decorations that were within production budgets.- Conducted play tests with prototype AR headsets and produced reports with recommended changes in their physical design and digital UX.- Produced reviews and feedback reports on engineering samples from production partners in Asia ahead of approvals for tooling.

- College Program Cast Member at the second busiest restaurant on property. - Subsequently became an active WDW CP Ambassador at ASU for the following four years. - Improved communication skills, developed a passion for providing great guest service, and an ability to defuse situations with agitated guests through listening, genuine concern, and a sense of humor. - Became skilled at keeping the park experience seamless for guests while finding ways of making normal, daily activities a bit more magical.