▪Develop scripts using PowerShell and Python to interact with APIs for Palo Alto, SolarWinds, and Meraki▪Place Prisma SD-WAN devices and Meraki Access Points and Switches with appropriate network configuration▪Resolve network connectivity issues in field offices, focusing on high bandwidth backup traffic▪Enhance wireless connectivity design by optimizing Access Point placement and integrating new equipment▪Manage configuring DHCP services to ensure IP address management and scope options▪Create rules and triage issues with Cisco ASAs and Palo Alto firewalls using Panorama▪Improve SolarWinds monitoring by administering through GUI and PowerShell▪Work with data center switches to check fiber levels and perform system configurations▪Utilize GIT version control to store and update scripts, managing repositories through GitLab

 Patch/upgrade network devices including Cisco switches, Palo Alto firewalls, and juniper products to meet latest security standards Set up network access with various trading exchanges by configuring BGP peering and ACL permissions Diagram network topology to unify understanding of network issues within environment and illustrate new network designs with Gliffy Create documentation to explain multicast and BGP troubleshooting within trading environment Provide the means for Linux and Windows hosts to have end-to-end routing inside company network and to external networks Provision security access through Palo Alto firewalls and Juniper gateways to permit external network access Turn up new Cisco switches with appropriate device and BGP configurations to support new trading hosts Communicate with trading exchanges to define networking info needed to build ACL and prefix-list mappings Execute python scripts and utilize NetMiko library to automate device configurations

 Provide 24/7, 365 infrastructure support and applications management Render technical troubleshooting and escalation for complex network, server, and storage incidents Incident Manager for major incidents that require communications and escalation to management Employ ITIL best practices to complete tickets in Service Now Monitor and perform administrative tasks within VMware vSphere Perform patch validation and remediation for a large enterprise environment Track network utilization trends and resolve outage issues with SolarWinds Orion Perform change control requests for server decommissions SSH into Dell EMC storage devices and Cisco equipment to generate logs and perform maintenance jobs Escalate infrastructure issues to outside vendors such as a Verizon, Dell, and Cisco Develop knowledge base articles for routine team tasks

• Utilize JIRA ticketing software to complete IT issues within defined SLAs• Create PowerShell scripts to automate solutions for known issues• Administer Active Directory and SCCM objects among multiple sites across the country• Trace Office 365/Exchange messages to iron out email routing issues• Manage distribution and security groups inside of Microsoft Exchange• Support teleconferencing tools / Skype for Business software for corporate meetings• Provision new equipment for users including Mac and Windows systems• Enforce mobile device management on end-user devices for email • Service remote users and resolve Cisco VPN connection issues• Contribute user-facing and internal documentation with Atlassian Confluence• Rack servers, ensure network reachability, and update documentation for datacenter • Audit and complete purchasing requests for computer hardware equipment• Onboard new employees to IT processes and offboard terminated users• Decommission and rebuild servers inside of Hyper V• Complete weekly sprints following SCRUM methodology to track workflow

• Handle security permissions for over 5,000 Active Directory Users• Update and monitor PFM financial entry system• Monitor and correct Citrix server session issues• Educate end-users on security policies and how to use clinical software• Serve as outage communication coordinator during downtime periods• Initiate and document end-user issues to resolve hardware/software issues• Revise IT knowledge base articles to provide clear directions for teammates• Conduct projects with Desktop Support to overhaul infrastructure equipment

• Produced :15, :30, and :60 commercial spots with Adobe Audition• Input national spots and music into database to ensure proper air dates• Recorded voice tracks for radio station• Published original and syndicated content through WordPress• Scheduled daily Facebook posts

• Direct weekly campus news update with tricaster• Monitor audio levels and create full-screen graphics• Direct floor personnel and communicate with talent in accordance with script• Film and edit sports highlights/stories with Adobe software

• Proudced “Hollywood” and “Consumer” news blocks• Re-wrote national stories to energize them for television• Edited AP Wire video for television• Assisted in floor production through directing on-air talent• Operated teleprompter throughout 2-hour broadcast• Greeted guests to ensure they were comfortable and prepared to be on television