Providing exceptional client experience. Cultivating an environment to facilitate client success with a results driven focus throughout the various available recovery modalities.

• Provided leadership and strategic direction for staff and volunteers with wide ranging scope including program delivery, training, organizational development, fundraising, and partnership building.• Aligned full-time staff, part-time staff, and volunteers to strategic plan, created tactical implementation plans to expand pipeline of prospective donors and volunteers. Built profitable business relationships with affiliates, volunteers, faculty, community leaders and business professionals.• Led a team of 12 spanning 4 generations (18-70 years old) working across 5 movements toward new organizational growth.• Facilitated strategic planning process utilizing SWOT analysis to guide team through current and future planning while facilitating ongoing collaboration to ensure strategic plan execution.• Created a robust staff training framework in line with best practices including annual performance reviews. Cultivated safe, dynamic, and engaging team environment, while fostering an environment of mutual actionable and progress-oriented feedback.• Trained employees in cross-cultural skills, conflict resolution, ministry skills, emotional and mental health resourcing, strategic planning, swot analysis, innovative solution, event planning, brand management, international cooperation and partnership, program creation and implementation, and mentorship.• Coached, mentored, developed, and trained staff and volunteer team members. Developed a team of local leaders to ensure sustainable growth while also ensuring strong diversity and inclusion.• Collaborated with staff and students across; locally and internationally, to plan, promote, and execute outreach events, retreats, and overseas cultural exchange experiential trips ranging from 30-1400 students; traveled to China, Malaysia, Luxembourg, Rome, Sweden, Cuba, Dominican Republic, Oman, Dubai• Served as the liaison between the University campus, peer organizations, and the national organization.

• Provided financial and operational leadership, met, and exceeded goals for fundraising, member engagement, facility management, resources management, supplies and inventory, digital resources organization and communications.• Built and maintained relationships spanning 11 years with more than 250 individual donors resulting in more than $750,000 in personally raised funds, and empowering other young leaders (students and staff) to the generation of over $250k for various projects and programs.• Managed finances and operations; from budget creation and management, contract procurement, sales, purchasing, event planning and management, registration, liability, crisis management, and more.

• Executed management training seminars, recruiting, guest opportunities and more for 1,400 guests at an annual student leadership conference.• Led a cross-functional executive conference team. Identified and leveraged conference brand strategies to increase guest recruitment.• Coached a team of 95 individuals to provide quality increased future and further engagement, Long-term buy in and multiplied guests.• Facilitated programing for distinct Affinity groups; Ethnic minority, Greek (fraternity and sorority), LGBT+, etc.

• Managed social media and marketing campaigns, facilitate small group engagement, mentor, and develop student leaders, train student leaders to mentor others, plan and execute conferences, events and retreats to ensure guest experience.

Lead the Student Membership Advisory Board of the Student Membership Leadership Council to develop and grow the Student Membership Program to a membership body of 5000 students by creating engaging, effective programing focused on connecting students to the General Alumni Association, developing partnerships with local businesses to provide local discounts and boost local business patronage, providing students with opportunities to enhance/develop business skills and career marketability, connecting students with UNC Alumni through networking events and creating an environment for current students to "Experience: Now and Forever" The University of North Carolina.Past: Member of the Membership and Marketing Team, Director of Membership and Marketing Team

Worked alongside the campus/connections pastor to develop ways of better serving first time guests and volunteers.