• Responsible for flight reservation, ticketing, JAL mileage programme and passenger inquiries. Received compliments for outstanding service and maintaining customer satisfaction.• Representing JAL as the speaker for Hong Kong universities and international school to introduce daily operation and company background.

• Responsible for managing the data of the students and the universities and keeping track of all the applications made by the education consultants.• Providing feedback and personal experiences to the customers were also essential as some of the customers wanted to know more about the experience of studying abroad.

• Responsible for handling customer complaints and feedback.• Organised public talks given by the education consultants.