Ethan Dai Email & Phone Number

Melbourne, Australia

Ethan is a Functional Consultant supporting Medibank's core HR systems;- SuccessFactors Recruitment- SuccessFactors Onboarding- SuccessFactors Employee Central- SuccessFactors Performance- Employee Central Payroll- Workforce SoftwareEthan plays a key role in resolving incidents (with support of SAP when required) and in providing recommendations / options.

Docklands

• Ethan is an experienced Business Analyst working on wide range of projects at Medibank, ensuring our business processes are streamlined, integrated and automated.Ethan is currently working on the Springboard project.
• SuccessFactors Onboarding
• SuccessFactors Employee Central
• SuccessFactors Workforce Software
• SuccessFactors Employee Central PayrollFinance
• S4 / HANAProcurement

E-Gate Central Warehouse, Docklands

• Ethan was an Improvement Analyst on the Logistics Optimisation Project. He worked with multiple stakeholder groups (Finance, Procurement, Signals Maintenance / Renewals, Depots & 3rd party vendors) to identify and.
• Completed 14 process maps and standard operating procedures within agreed timeframe· Developed standardised depot replenishment, stock issue and stock return processes across 67 locations (11 Signal depots and 56.

Melbourne, Australia

• Ethan was a Business Process Consultant documenting the future Forecasting / Planning processes at Devondale (contracted through Pearson Trueman & Associates). He used his business improvement skills to assist with the.
• Completed 36 process maps within agreed timeframe, using agreed standard (BPMN2 – Business Process Model and Notation 2 standard)
• Provided input into six business process documents for the future end to end Forecasting / Planning processes
• Provided coaching to team members on process mapping standard to support process changes post roll-off

Melbourne, Australia

• Ethan was a Business Improvement Analyst for the end-to-end global recruitment process. He was to work with ANZ Global Shared Services (GSS) Recruitment teams across 12 countries and two Operational Hubs (Bangalore and.
• Development and implementation of Global Recruitment process for the GSS Recruitment teams across 12 countries and 2 Operational Hubs
• Provided input to PeopleSoft (used by 50,000 employees) Self Service and core page changes required to support future Global Recruitment process
• Managed the development and implementation of Taleo (used in 12 countries) system changes required to support future Recruitment process
• Supported PeopleSoft – Taleo system integration test with the relevant stakeholders
• Improved the overall success rate of the PeopleSoft - Taleo interfaces by 58%

Melbourne, Australia

• Ethan was a Business Improvement Analyst in the Performance and Productivity Team under ANZ Global Shared Services. P&P Team was an internal consulting function that provided fit-for-purpose services to the businesses.
• Developed a shared services model for the core HR processes cross 2 countries (Cambodia and Vietnam)
• Worked with the in country HR in these 2 countries to document their state core HR processes and identified areas of improvement
• Standardised the processes where possible in the 2 countries to reduce cost
• Identified opportunities to relocate core HR processes to a more cost effective location
• Prepared documents (process maps, work instructions, etc) to facilitate the review and sign off of the shared services model by 2 in country HR headsGlobal Secondment, Temporary Duties and Higher Duties Allowance.

• Ethan joined the PeopleSoft HR Project during the remediation phase as a business analyst. The objectives of the remediation phase were:Remediate: To identify and implement improvements to HR processes and systems.
• Prepared Change Management Requests for four HR processes based on remediation requirements and improved PeopleSoft Employee / Manager Self Service end user experience for Australia, New Zealand, Bangalore and Fiji.
• Assisted deployment training and BAU hand over by producing training materials, quick reference guides, process maps and work instructionsImplement PeopleSoft Lite: To improve the quality and integrity of ANZ people.
• Facilitated APEA people data cleanse activities for employees and contingent workers across 28 countries, totaling 14,000 records
• Assisted in PeopleSoft Lite User Acceptance Test (UAT) with test script writing and testing
• Assisted Change Managers to deploy PeopleSoft Lite training to 28 countries

People management (18 customer service consultants) in a fast paced contact centre environment. Ensure the delivery of customer experience, quality service and contribute to robust operation of the contact centre.

Information Technology

6Th Form Certificate