Ethan Dai Email & Phone Number

Melbourne, Australia

Ethan is a Functional Consultant supporting Medibank's core HR systems;- SuccessFactors Recruitment- SuccessFactors Onboarding- SuccessFactors Employee Central- SuccessFactors Performance- Employee Central Payroll- Workforce SoftwareEthan plays a key role in resolving incidents (with support of SAP when required) and in providing recommendations / options to the business to continuously improve the Medibank's systems and processes.He also coordinates regression tests for the SF quarterly release, ensuring existing functionalities are not impacted and any defect for the new release is actively managed.

Docklands

Ethan is an experienced Business Analyst working on wide range of projects at Medibank, ensuring our business processes are streamlined, integrated and automated.Ethan is currently working on the Springboard project; it is a cross-functional project looking to replace Medibank's core HR, Finance and Procurement systems with SAP solutions:HR• SuccessFactors Onboarding• SuccessFactors Employee Central• SuccessFactors Workforce Software• SuccessFactors Employee Central PayrollFinance• S4 / HANAProcurement• AribaEthan's role is to ensure the SAP modules are configured to support the future business processes and to maximise automation by developing integrations with other business critical systems within Medibank.His other achievements are:• Facilitated the change of clearing house service for superannuation paymentso It simplified superannuation payment process by reducing the clearing house account required from three to one • Deployed People Query System, a case management system used by the People Services Team to manage HR / Payroll querieso It allowed more effective tracking and reporting of case resolutions and team performance

E-Gate Central Warehouse, Docklands

Ethan was an Improvement Analyst on the Logistics Optimisation Project. He worked with multiple stakeholder groups (Finance, Procurement, Signals Maintenance / Renewals, Depots & 3rd party vendors) to identify and implement improvement opportunities for the inventory management and replenishment processes at Metro Trains. His main objective was to ensure the required parts are available at the right time, at the right location so the technicians can resolve faults effectively and minimise Passenger Weighted Minutes. Towards the end of his contract, Ethan stepped into a BAU role of Inventory Specialist while Metro Trains recruited for it internally. It required him to execute the processes he developed and to further refine them based on first-hand experiences.He also coordinated the identification and cataloguing of project spares to ensure spare parts from completed government projects were not doubled costed and were available for reuse by other parts of the organisation.Achievements:• Completed 14 process maps and standard operating procedures within agreed timeframe· Developed standardised depot replenishment, stock issue and stock return processes across 67 locations (11 Signal depots and 56 satellites)· Managed the replenishment of ~2000 parts at E-Gate (Infrastructure home warehouse) through daily reviewing and actioning of recommended orders· Developed reports to highlight the ‘breakages’ in the Metro Trains supply chain that cause out-of-stock· Established Quarantine warehouse in the system to allow greater visibility over available stocks v.s. unavailable stocks (defective or stocks requiring testing)· Refined Category Management process to enable the tracking of zero cost stocks (project spares) within the organisation· Identified and catalogued 358 infrastructure project spare parts to be reused within the organisation with a projected cost avoidance of ~$600K

Melbourne, Australia

Ethan was a Business Process Consultant documenting the future Forecasting / Planning processes at Devondale (contracted through Pearson Trueman & Associates). He used his business improvement skills to assist with the designing of the more simplified and effective future processes. His role was also to ensure the processes are documented in a clear and concise manner for the purpose of business engagement and sign off.Achievements:• Completed 36 process maps within agreed timeframe, using agreed standard (BPMN2 – Business Process Model and Notation 2 standard)• Provided input into six business process documents for the future end to end Forecasting / Planning processes• Provided coaching to team members on process mapping standard to support process changes post roll-off

Melbourne, Australia

Ethan was a Business Improvement Analyst for the end-to-end global recruitment process. He was to work with ANZ Global Shared Services (GSS) Recruitment teams across 12 countries and two Operational Hubs (Bangalore and Manila) to develop a Global Recruitment process (applicable to 50,000 employees) that was standardised, efficient and cost effective.It also required Ethan to manage the development and implementation of technology changes required in Taleo (12C), PeopleSoft (9.2), and the seven interfaces between the two systems to support the future business process.Achievements:• Development and implementation of Global Recruitment process for the GSS Recruitment teams across 12 countries and 2 Operational Hubs • Provided input to PeopleSoft (used by 50,000 employees) Self Service and core page changes required to support future Global Recruitment process• Managed the development and implementation of Taleo (used in 12 countries) system changes required to support future Recruitment process• Supported PeopleSoft – Taleo system integration test with the relevant stakeholders• Improved the overall success rate of the PeopleSoft - Taleo interfaces by 58%

Melbourne, Australia

Ethan was a Business Improvement Analyst in the Performance and Productivity Team under ANZ Global Shared Services. P&P Team was an internal consulting function that provided fit-for-purpose services to the businesses and worked with them to improve efficiency, reduce cost and embed a culture of continuous improvement.Worked on 2 projects during this time:Asia, Pacific, Europe & America HR Shared Services Project: It was a project that established a shared services model for the HR function across 8 countries in the APEA region. It achieved efficiencies, standardisation and reduced cost by centralising the HR processing in a more cost effective location.Achievements:• Developed a shared services model for the core HR processes cross 2 countries (Cambodia and Vietnam)• Worked with the in country HR in these 2 countries to document their state core HR processes and identified areas of improvement• Standardised the processes where possible in the 2 countries to reduce cost• Identified opportunities to relocate core HR processes to a more cost effective location• Prepared documents (process maps, work instructions, etc) to facilitate the review and sign off of the shared services model by 2 in country HR headsGlobal Secondment, Temporary Duties and Higher Duties Allowance Policy Project: It was a project that launched the global policy (with relevant local schedules) that provided definitions on secondment, temporary duties and higher duties allowance while ensured that local regulatory requirements are satisfied in the 32 countries where ANZ operated in.Achievements:• Refined global policy by conducting 3 focus group sessions (branch network, contact centre and corporate centre) to gather voice of business• Worked with global policy owner to ensure the in-country HR cross 32 countries are satisfied with the proposed global policy and obtained sign off• Prepared documents (process maps, guides, intranet updates, etc) to support go live and BAU handover

Ethan joined the PeopleSoft HR Project during the remediation phase as a business analyst. The objectives of the remediation phase were:Remediate: To identify and implement improvements to HR processes and systems across four locations (Australia, New Zealand, Bangalore and Fiji) to address pain points faced by the business due to the under estimated business impact at initial go live.Achievements: • Prepared Change Management Requests for four HR processes based on remediation requirements and improved PeopleSoft Employee / Manager Self Service end user experience for Australia, New Zealand, Bangalore and Fiji (41,000 employees)• Assisted deployment training and BAU hand over by producing training materials, quick reference guides, process maps and work instructionsImplement PeopleSoft Lite: To improve the quality and integrity of ANZ people data and implement business processes that facilitate the uploading and management of ANZ people data across 28 countries in the Asia, Pacific, Europe and America (APEA) region.Achievements: • Facilitated APEA people data cleanse activities for employees and contingent workers across 28 countries, totaling 14,000 records• Assisted in PeopleSoft Lite User Acceptance Test (UAT) with test script writing and testing• Assisted Change Managers to deploy PeopleSoft Lite training to 28 countries• Provided post implementation support to 28 countries to ensure issues were resolved before the end of the project warranty period

People management (18 customer service consultants) in a fast paced contact centre environment. Ensure the delivery of customer experience, quality service and contribute to robust operation of the contact centre.

Information Technology

6Th Form Certificate