• Promoted the company with New York Times, The New Yorker, and Bloomberg• Brought in $100,000+ worth of exposure to CitaMarketplace.com through reaching out to press, cold calls & emails

• Identified and recruited top talent, resulting in a highly motivated and productiveteam• Established and enforced processes and procedures that improved operationalefficiency • Developed and implemented a customer-oriented strategy that increasedcustomer satisfaction

• Analyzed customer feedback and suggested strategies for improving customerexperience• Exceeded sales targets by 75% in a challenging economic environment• Maintained an accurate customer database that improved customer segmentationand targeting efforts• Supervised & managed game attendants