As a Solutions Engineer with 5+ years of experience in front-facing customer service roles, I have a passion for working with customers to understand their unique needs and provide them with tailored solutions. My accomplishments include:• Spearheading a new inventory tracking system which led to reduced wastage and company costs in a laboratory that performs upwards of 30 million tests per year as a Laboratory Technician at Mount Sinai.• Outperforming daily KPIs by increasing sales by 15%, collaborating with sales and management teams to meet sales quotas through customer relations initiatives, and achieving high-level customer satisfaction as a Sales Associate at Macy's Inc.• Becoming the go-to expert in warm client outreach and managing the whole sales cycle to onboard potential clients for long-term relationships as a Sales Engineer Intern at Careerist.
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Lead Stem TeacherSuccess Academy Charter Schools Mar 2023 - Aug 2024New York, Ny, Us• Further developed an already established curriculum in order to facilitate a better learning experience for our students• Taught Math, Chemistry, Physics, Biology, and Environmental Science• Collaborated with colleagues, leadership, and parents in order to ensure the principled growth and scholastic progress of our students• Simplified complex subjects in order to ensure the success of our students in the New York State Regents Examinations• Effectively followed up with students and colleagues, consistently met deadlines, and oversaw various projects to ensure successful completion, including mock exams and field days. -
Technical Sales Engineer InternCareerist Dec 2022 - Mar 2023Jackson, Wyoming, Us• Became the go-to expert in matters related to warm client outreach (60% of mutual response)• Managed the whole sales cycle to onboard potential clients for long-term relationships• Liaised with the sales and management teams to conduct product demonstrations for customers -
Clinical CoordinatorMount Sinai Health System Jul 2017 - Dec 2022New York, Ny, Us• Ensured timely resolution of stakeholder concerns and issues, while maintaining a high level of service quality for patients and physicians• Optimized patients’ records for accuracy by utilizing technical software such as Epic and CERNER• Planned and executed new initiatives such as the Online Patient Tracker and Systematized check-in/out• Coordinated with multiple teams and departments and affiliated clinics to ensure efficient project scheduling and resource allocation• Trained and coached team members on processes and tools to improve project outcomes and team performance -
Laboratory TechnicianMount Sinai Health System Mar 2015 - Jul 2017New York, Ny, Us• Cleared daily pending list by tracking and retrieving lab specimens through SCC in a laboratory that performs upwards of 30 million tests per year• Set up a new system in tracking control and reagent usage that reduced wastage and company’s costs by 27% • Troubleshot a Beckman Coulter robotic line• Processed and manifested ARUP specimens for courier pickup. And scanned specimens and requisitions into SCC for tracking and storage
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Sales SpecialistMacy'S , Llc Nov 2012 - Jun 2015• Outperformed daily KPIs by increasing sales by 15 %• Collaborated with sales and management teams to meet sales quota through customer relations initiative• Presented purpose and value offered by each product according to customers' needs• Established trustworthy relationships with clients that led to higher upselling rate by 12%• Achieved high-level customer satisfaction by gathering feedback on provided services
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Campus Marketing AssistantKaplan Jan 2011 - May 2012Fort Lauderdale, Fl, Us• Spoke with hundreds of students in order to generate leads• Promotion of the latest deals and courses offered by Kaplan• Held raffles and placed ads in strategic locations around campus -
Chemistry Peer LeaderKennesaw State University - College Of Science And Mathematics Jan 2010 - May 2010Kennesaw, Georgia, Us• Tutored two classes of General Chemistry with undergraduate freshman students• Went over problem sets ranging from atomic structures to acid/base reactions and provided weekly feedback and student progress to supervisor -
Laboratory AssistantKennesaw State University - College Of Science And Mathematics Jan 2010 - May 2010Kennesaw, Georgia, Us• Prepped organic lab 1 prior to each class• Assisted students during organic lab with experimental questions• Disposed of bio-hazards, maintained lab equipment, and replenished supplies
Ethan D. Education Details
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The Tech MindsetPre-Sales -
CourseraInformation Technology Project Management
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VenditionTech Sales
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CareeristTechnology And Sales
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Udemy AlumniComputer Programming
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Kennesaw State University - College Of Science And MathematicsChemistry
Frequently Asked Questions about Ethan D.
What is Ethan D.'s role at the current company?
Ethan D.'s current role is Sales Development | Solutions Engineer | Account Executive | Scrum Master | Soccer Player & Aficionado.
What schools did Ethan D. attend?
Ethan D. attended The Tech Mindset, Coursera, Vendition, Careerist, Udemy Alumni, Kennesaw State University - College Of Science And Mathematics.
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