Ethan Dirks Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

+ Led the design of AI-driven experiences: Designed the end-to-end experience for Claims Handlers utilizing Artificial Intelligence through Flagged Claims and Next Best Actions. The resulting Copilot proof of concept was presented to 800+ customers, receiving high praise for enhancing claims processing efficiency.+ Modernized platform interfaces: Revamped the Express 3 Underwriter Workbench dashboard post-platform migration. Led 6 usability sessions with regional customers, achieving an 80% satisfaction rating in meeting their needs. Delivered research and design handoff within a 4-month timeframe, and the dashboard is now available under controlled availability.+ Standardized UX patterns across the product suite: Spearheaded the Suite Consistency Initiative, designing patterns for Notifications and Search to ensure a unified experience across products. Gained stakeholder buy-in for FY25 funding to implement the designs across the suite.

+ Redesigned dashboards for improved user experience: Reimagined the Express 3 Policy dashboard to streamline task transitions and improve visibility of key metrics. Facilitated 3 focus group sessions with 10 internal SMEs, yielding a 95% satisfaction rating in meeting user needs.+ Redesigned our company's internal persona web page to improve the experience of retrieving key persona artifacts and learning about our products personas.+ Contributed to our UX Research Playbook new methodologies and best practices to help the team effectively conduct research

- Developed a mobile design system, aligning with engineering and product management guidelines for product consistency and scalability. - Executed market research and designed a collapsible menu that improved information architecture and user navigation. - Led heuristic app evaluations, identifying usability issues and proposing solutions, documented and tracked through Jira.

- Navigated virtual work at a simulated consulting firm to become familiar with project management skills and principles- Coordinated between three interns to design and present a solution to increase enrollment for UW’s Early Fall Start program, which resulted in 40% increased enrollment in six weeks- Completed an email outreach campaign targeting 500 incoming students

-Operated the cash register and checkout at the University’s District Market, and provided customer service to students and all customers-Worked three overnight shifts a week (9pm-1:30am) while in charge of closing the store each shift

-Safely transported and discharged patients to different locations within the hospital -Delivered charts, specimens, and medical supplies -Provided way-finding information and assistance to visitors and patients

- Researched and analyzed with a team of interns our clients’ (JC Penney stores) energy-interval-data usage using the EnergyCenter database.- Presented at the DC energy star conference, an energy-waste- reduction plan that helped save 15% of our clients’ energy expenditure within a six-month period.

Biology, B.S.

Informatics, Minor

Data Science, Minor

Education record