As Vice President of Technology, led an internal and external team to drive Business Systems, Data Governance, Digital Commerce, and IT Services. Co-leading dozens of simultaneous digital transformation projects and business-as-usual tickets to 10+ departments and 90+ stores.• Directly responsible for all aspects of technology from headquarters to franchise stores. • Proposed, designed and currently implementing Data Governance of a Data Lakehouse.• Responsible for the technical assessment of vendors through RFP and designed Vendor Evaluation Principles to reduce Total Cost of Ownership.• Oversee over 135+SaaS platforms, integrations, and directly own the P&L.• Initiated a Technology Audit which reduced OPEX by an average 23%.

As Head of Software Development, Innovation and IT Services, led a team of software developers to effectively execute and build B2B and B2C web systems. Owned product strategy and drove product roadmap along cross functional team. Led high-level programs, initiatives, and technical roadmaps, including orchestrating all aspects of web systems and cloud for internal teams and external clients. • Established the digital and technological infrastructure to support the growth from $8M to $25M while future-proofing based on industry trends.• Architected an ERP system for Scanpack connecting to clients’ external APIs and employed ML algorithms to update estimated project completion time in near real-time. • Ideated, developed, and deployed a resource hub solution for Astra Zeneca to engage and educate patients on self-injection medications which resulted in over 28% increase in opt-in.• Managed a portfolio of B2B projects as the Principal Product Manager by prioritizing collected requirements from multilevel teams.

Founded an award-winning technology company with over $3M in revenue and managed 11 FTEs. Served as a product manager, developing end-to-end solutions with requirements gathering, planning, developing, testing, and deploying tasks.• Envisioned and developed an analytics platform connected to Tableau supporting 1+ million IoT, such as NFC and BLE Beacons as the Principal Product Manager.• Hired and led a team of developers to reduce the software development time of custom mobile web solutions from 2 months to 3 weeks. • Secured over $500K in government funding for research and development with McMaster University.• Fostered key industry relationships while serving in end-to-end business roles, including presenting to the Board of Directors, leading ideation, generating sales, creating processes, billing, and maintaining business relationships. • Recognized as a Canadian Leader in Proximity Technologies and Inventor on a patent granted and patent-pending, including inventing a patented method to illuminate NFCs using passive energy.• Developed industry-academia partnerships between computer sciences faculty and research and development department.• Wrote proposals and verbally delivered business development presentations that maintained a closing rate of 85% of plan.

Provided recommendations to drive critical business growth objectives by understanding and applying trends in analytics. Product developed and deployed internal customer service dashboards. Collaborated with Global Policy Managers in maintaining rules to ensure compliance with government recalls. • Created consolidated dashboards from dozens of reports and scorecards, enabling multiple teams to access high-level status and present current GAP analysis results quickly; saving over 37.5 management hours per week.• Initiated Member Churn Analysis at eBay Canada to identify key issues responsible for 26% of dissatisfaction, leading to creating a Special Taskforce department that increased NPS score by over 30 points.• Increased the visibility of initiatives by analyzing post-marketing launches via ad-hoc KPI reports that assisted the BU in understanding Marketing ROI.• Saved over 480 labour hours per month by streamlining reporting activities from Department Specialists, eliminating duplication, and validating metrics.• Saved over 200 labour hours of written and verbal communication a month by implementing automated end-of-shift status reports.

Led and managed a 24/7 retail operations branch averaging over 500 daily transactions, generating $3M per year top line and consistently achieving the highest profit in Canada. Multiple promotions contributed to 3+ years in management experience.• Drafted a Request For Proposal which secured a $500K/year contract with Telus.• Improved workflows by JAD facilitation, resulting in shorter project turnaround and average labour rate reduction of 2.5% below plan.• Led and managed a team of 50 members and used SMART goals resulting in dozens of promotions.• Initiated training programs in technology and store-level operations, resulting in recognition as Western Canada’s Training Centre.• Analytised the P&L monthly and wrote and verbally communicated highlights and action plans.