Ethan Watanabe-Do, M.Sc.(Cs) Email & Phone Number

Markham, Ontario, CA

• As Vice President of Technology, led an internal and external team to drive Business Systems, Data Governance, Digital Commerce, and IT Services. Co-leading dozens of simultaneous digital transformation projects and.
• Directly responsible for all aspects of technology from headquarters to franchise stores.
• Proposed, designed and currently implementing Data Governance of a Data Lakehouse.
• Responsible for the technical assessment of vendors through RFP and designed Vendor Evaluation Principles to reduce Total Cost of Ownership.
• Oversee over 135+SaaS platforms, integrations, and directly own the P&L.
• Initiated a Technology Audit which reduced OPEX by an average 23%.

• As Head of Software Development, Innovation and IT Services, led a team of software developers to effectively execute and build B2B and B2C web systems. Owned product strategy and drove product roadmap along cross.
• Established the digital and technological infrastructure to support the growth from $8M to $25M while future-proofing based on industry trends.
• Architected an ERP system for Scanpack connecting to clients’ external APIs and employed ML algorithms to update estimated project completion time in near real-time.
• Ideated, developed, and deployed a resource hub solution for Astra Zeneca to engage and educate patients on self-injection medications which resulted in over 28% increase in opt-in.
• Managed a portfolio of B2B projects as the Principal Product Manager by prioritizing collected requirements from multilevel teams.

• Founded an award-winning technology company with over $3M in revenue and managed 11 FTEs. Served as a product manager, developing end-to-end solutions with requirements gathering, planning, developing, testing, and.
• Envisioned and developed an analytics platform connected to Tableau supporting 1+ million IoT, such as NFC and BLE Beacons as the Principal Product Manager.
• Hired and led a team of developers to reduce the software development time of custom mobile web solutions from 2 months to 3 weeks.
• Secured over $500K in government funding for research and development with McMaster University.
• Fostered key industry relationships while serving in end-to-end business roles, including presenting to the Board of Directors, leading ideation, generating sales, creating processes, billing, and maintaining business.
• Recognized as a Canadian Leader in Proximity Technologies and Inventor on a patent granted and patent-pending, including inventing a patented method to illuminate NFCs using passive energy.

San Jose, CA, US

• Provided recommendations to drive critical business growth objectives by understanding and applying trends in analytics. Product developed and deployed internal customer service dashboards. Collaborated with Global.
• Created consolidated dashboards from dozens of reports and scorecards, enabling multiple teams to access high-level status and present current GAP analysis results quickly; saving over 37.5 management hours per week.
• Initiated Member Churn Analysis at eBay Canada to identify key issues responsible for 26% of dissatisfaction, leading to creating a Special Taskforce department that increased NPS score by over 30 points.
• Increased the visibility of initiatives by analyzing post-marketing launches via ad-hoc KPI reports that assisted the BU in understanding Marketing ROI.
• Saved over 480 labour hours per month by streamlining reporting activities from Department Specialists, eliminating duplication, and validating metrics.
• Saved over 200 labour hours of written and verbal communication a month by implementing automated end-of-shift status reports.

Plano, TX, US

• Led and managed a 24/7 retail operations branch averaging over 500 daily transactions, generating $3M per year top line and consistently achieving the highest profit in Canada. Multiple promotions contributed to 3+.
• Drafted a Request For Proposal which secured a $500K/year contract with Telus.
• Improved workflows by JAD facilitation, resulting in shorter project turnaround and average labour rate reduction of 2.5% below plan.
• Led and managed a team of 50 members and used SMART goals resulting in dozens of promotions.
• Initiated training programs in technology and store-level operations, resulting in recognition as Western Canada’s Training Centre.
• Analytised the P&L monthly and wrote and verbally communicated highlights and action plans.

Bachelor Of Applied Science, Computer Science And Commerce

Master Of Applied Science, Computer Science