Ethan Gates

Ethan Gates Email and Phone Number

Junior Software Engineer at Goodlord @ Goodlord
london, england, united kingdom
Ethan Gates's Location
London, England, United Kingdom, United Kingdom
Ethan Gates's Contact Details

Ethan Gates personal email

n/a
About Ethan Gates

Ethan Gates is a Junior Software Engineer at Goodlord at Goodlord. He possess expertise in web design, graphic design, web hosting, foreign languages, social media and 36 more skills.

Ethan Gates's Current Company Details
Goodlord

Goodlord

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Junior Software Engineer at Goodlord
london, england, united kingdom
Website:
goodlord.co
Employees:
153
Ethan Gates Work Experience Details
  • Goodlord
    Junior Software Engineer
    Goodlord Feb 2024 - Present
    London, England, United Kingdom
  • Goodlord
    Support Engineer
    Goodlord Dec 2021 - Feb 2024
    London, England, United Kingdom
    Working across multiple product squads in Goodlord's Product & Engineering team. Responsible for internal-facing escalated technical support, triaging and fixing reported bugs (working with PHP/Symfony, as well as using NoSQL and relational SQL databases, Azure, AWS, Kubernetes, working using the agile methodology) and reporting them to the internal teams responsible. Working towards the aim of delivering exceptional service for our stakeholders. I also devised the training plan for new Support Engineers which I help the team to deliver. I regularly collaborate with customer-facing teams across the business.Additionally, I spend time working towards my personal development by working on challenging projects that count towards my quarterly reviews. In June 2023, as part of "Tech Week", an internal hackathon, I helped to conceptualise and create an internal ChatGPT-powered Slack bot trained on our documentation, allowing customer-facing teams to help our customers faster.
  • Goodlord
    Customer Support Executive
    Goodlord Jan 2021 - Dec 2021
    London, England, United Kingdom
    Working as part of a mid-sized team dedicated to supporting letting agencies and their clients with technical queries, liaising with a wide range of people in the business to deliver continuous improvement and useful feedback. Identifying and offering solutions to common problems and delivering exceptional customer service for our customers - thinking on my feet and using initiative to make sure that the job gets done. Consistently achieving >95% in all QA reviews, I also assist with training members of the team.
  • Shoutca.St
    Co-Founder
    Shoutca.St Jul 2013 - Feb 2021
    Royal Leamington Spa, England, United Kingdom
    When I was 13 years old, I created a business with a group of childhood friends focusing keenly on innovating the Internet radio sector. • Oversaw the development and deployment of groundbreaking software for the industry • Positioned third place in market share within our category for Internet radio hosting • Managed a high-availability customer support service, with over 20,000 yearly cases handled within 24 hours. • Oversaw successful running of opt-in pension scheme provided for employees - avg. employee retention of 2 years. Conducting onboarding processes with robust interviewing to ensure the best fit within the business. • Successfully designed a support staff training framework which delivers consistent ‘Excellent’ (5 star) customer feedback achieving a 5 star average on TrustPilot (89% rated as 5 stars/Excellent).
  • Unmuted Limited
    Co-Founder
    Unmuted Limited Jul 2013 - Feb 2021
    Royal Leamington Spa, England, United Kingdom
    When I was 13 years old, I created a business with a group of childhood friends focusing keenly on innovating the Internet radio sector. • Oversaw the development and deployment of groundbreaking software for the industry • Positioned third place in market share within our category for Internet radio hosting • Managed a high-availability customer support service, with over 20,000 yearly cases handled within 24 hours. • Oversaw successful running of opt-in pension scheme provided for employees - avg. employee retention of 2 years. Conducting onboarding processes with robust interviewing to ensure the best fit within the business. • Successfully designed a support staff training framework which delivers consistent ‘Excellent’ (5 star) customer feedback achieving a 5 star average on TrustPilot (89% rated as 5 stars/Excellent).
  • Fresh West Mids
    Director
    Fresh West Mids Apr 2016 - Dec 2019
    Kenilworth, Uk
    Fresh UK is a DAB radio station that has broadcasted on SSDAB in Birmingham, on DAB in Coventry and Warwickshire and online. Fresh is brought to you by a dedicated team of volunteers - giving them the opportunities they deserve in order for them gain vital experience towards a career in radio.
  • Ideal Care Solutions
    It Consultant / Network Administrator
    Ideal Care Solutions May 2014 - Feb 2016
    London, United Kingdom
    Managed a multi-site Windows service. Imaging machines, permission management and onboarding with Active Directory and Group Policy, ensuring the health of devices used within the business. General office-based duties: filing, answering telephone calls, restocking and making recommendations for purchasing and efficiency improvements.

Ethan Gates Skills

Web Design Graphic Design Web Hosting Foreign Languages Social Media Wordpress Internet Whmcs English To French Customer Service Computing Windows System Administration French To English Web Development Php Phpmyadmin Phpbb Cloud Computing Cloud Computing Iaas Vbulletin Shoutcast Unix Shell Scripting Grammar Corporate Law Tax Law Administrative Law Privacy Law Magento Front End Google Webmaster Tools Zend Framework Joomla Drupal Management Online Advertising E Commerce Social Media Marketing Online Marketing Search Engine Optimization Digital Marketing

Frequently Asked Questions about Ethan Gates

What company does Ethan Gates work for?

Ethan Gates works for Goodlord

What is Ethan Gates's role at the current company?

Ethan Gates's current role is Junior Software Engineer at Goodlord.

What is Ethan Gates's email address?

Ethan Gates's email address is et****@****s.co.uk

What are some of Ethan Gates's interests?

Ethan Gates has interest in Social Services, Children, Civil Rights And Social Action, Politics, Environment, Education, Poverty Alleviation, Science And Technology, Human Rights, Health.

What skills is Ethan Gates known for?

Ethan Gates has skills like Web Design, Graphic Design, Web Hosting, Foreign Languages, Social Media, Wordpress, Internet, Whmcs, English To French, Customer Service, Computing, Windows System Administration.

Who are Ethan Gates's colleagues?

Ethan Gates's colleagues are Jeferson Lopes, Eymi Taseva, Hannah Bailey, Leanne Edmonds, Adediran Onasanya, Jassim Iqbal, Imran A..

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