Labor Accounting

Managed tenant relations, request fulfillment, property maintenance, administration and financial accounts for an $8 million portfolio of traditional and vacation residential unitsCommunicated with key stakeholders and owner to facilitate execution of leases and vacation rental contractsAssisted in the execution of vacancy showings, coordination of tenant occupancy and collection of monthly rent leading to streamlined operational processes Managed accounts payable through invoice review and approval, ledger entry and credit card bill audits and payments resulting in successful vendor relationships and company credit history Coordinated physical collection of delinquent rent payments and assisted in the eviction process through delivery of 3 day to pay rent or quit notices and accompaniment in court hearings Directed contractors and communicated with owner for the successful planning and execution of a triplex renovation project

Acted as primary point of contact for 5,000 residential and business class customersManaged customer accounts including service roll out, request fulfillment and issue resolution ensuring customer satisfactionManaged daily billing, employee questions, payroll, accounting, office administration and client requests Negotiated business class service contracts for renewal and effectively communicated with clients leading to effective customer account management Contributed to strategic planning developments for operational activity resulting in streamlined operations, work flow efficiencies and cost savings Built and promoted authentic working relationships with vendors leading to significant cost savings for supplies and services Managed accounts receivable leading to 100% collection on a $10,000 over aging receivable without the use of a third party collection agency

Oversaw Billing/Accounts Receivable Dept. ensuring adherence to quality standards, deadlines and best practicesResolved escalated client complaints through research of client information and clear communication leading to successful resolution of client concerns and increased customer satisfaction and retention Managed billing in customer database with over 25,000 active accounts and analyzed and resolved billing discrepancies

Initiated contract forms, prepared change of address records and issued service discontinuance ordersCommunicated with clients via telephone to provide vital information regarding products or services, assist with computer set up, take orders, cancel accounts and resolve customer concerns Assisted clients with troubleshooting connectivity issues, managing email services and domain name registration

Recorded, stored and analyzed financial information via Quick Books for accounts payable, accounts receivable, assets, liabilities and credit cards for use in financial reporting, forecasting and taxesCompiled statistical, financial, accounting and auditing reports to accurately assess current financial positions and forecast profitabilityPrepared and issued bills, invoices and financial statements according to company best practicesAssisted in the facilitation of mediation meetings between disputants and clients through documentation of joint assets and liabilities, collection of vital paperwork, presentation of asset and liability negotiation and preparation of settlement agreements

Duplicated complex legal documents for record assurance by high level attorneysRouted incoming mail, answered correspondence and prepared outgoing mail for timely communication

Managed Office Services department operations relating to copy/reprographics services, mail room, and shipping/receiving as an outsourced site for Facility Management Services department Coordinated work schedules, assigned responsibilities and trained 4 employees through transparent communication and open feedback based on work evaluationFacilitated weekly meetings with regional sales representatives to ensure communication of vital company news and information Tracked and maintained inventory stock and supply use and prepared sales and inventory reports

Assisted with mail and parcel management, documentation reproduction, shipping and receiving duties, operator switchboards and guest services for multiple outsourced facility management sites as neededConsulted in document centers, mail rooms, call centers, and shipping/receiving departments for various companies such as law firms, manufacturing facilities and industrial complexes