Ethan Gross Email & Phone Number

Redmond, Washington, United States

Redmond, Washington, United States

Redmond, WA

Azure strategist for the commercial Deal Desk focusing on competitive cloud strategy and launch management for negotiated volume licensing agreements.

Redmond, WA

• Own the final business decision for out-of-policy exceptions on Microsoft Volume Licensing agreements
• Collaborate cross-functionally with Finance, Legal, Compliance, Product Marketing, Sales, Operations, and Engineering to resolve customer post-sales issues while mitigating risk to Microsoft
• Act as a trusted advisor to Business Desk teammates and sales teams on Volume Licensing agreement structures, operational procedures, and risk assessment for concessions
• Build sustainable and scalable processes to collect data on drivers for post-sales issues, deliver insights, and propose new policies and procedures to address those issues
• Cooperate closely with teammates to establish best practices and internal guidance for a new team from the ground up
• Communicate team impact broadly to stakeholders, including live presentations at worldwide summits and regional calls

Redmond, WA

• BDSG ensures compliance with Microsoft Volume Licensing policy and custom builds Enterprise Agreement Price Sheets for complex custom deals negotiated by the Business Desk or for Field negotiated deals not adequately.
• Manage 30-person queue team of BDSG Licensing Analysts and Team Leads that serve a worldwide field of 600+ Licensing Sales Specialists and Licensing Executives by finalizing custom-built EA price sheets.
• Counsel LEs and LSSs on solutions for tool use and CPS construction to ensure smooth processing of deals.
• Collaborate with Business Desk and Operations to review Post Sales Activities, identify trends, and recommend resolutions.
• Manage BDSG involvement in project support across the org such as product launches, Discount Transparency audits, and Business Desk touch reduction.
• Single point of contact for escalations with expectation of comfortably making judgement calls when confronted with ambiguity.

Redmond, WA

• Directly manage a team of four BDSG processors
• Perform Quality Assurance, field questions on especially complex scenarios, and provide interpretations of Microsoft policy
• Project Manager for rebuilding the BDSG training program from the ground up
• Lead onboard training for new hires
• Conducted interviews and participated in hiring process for new additions to BDSG

Redmond, WA

• Microsoft Certified Professional, Designing and Providing Microsoft Volume Licensing Solutions to Large Organizations
• Performed complex pricing analysis, reconciliation, and tracking of proposals for Microsoft's most profitable division, Enterprise Agreements for Volume Licensing
• Supported Worldwide Sales Software Licensing Specialists by creating, processing, and analyzing sales contracts for Microsoft Volume Licensing Enterprise Organizations and Global Subdivisions
• Pushed the boundaries of role expectations by leading training programs, participating in hiring process, and performing Quality Assurance on teammates' work
• Consistently a top performer as measured by accuracy, productivity, and efficiency

Portland, Oregon Area

• Met people at their homes or work to aid in signing of documents
• Acted as liaison between borrowers and title company for home refinances
• Ensured proper signing of title and loan documents, requiring acute attention to detail
• Certified Notary Public, proficient with refinance documents

Portland, Oregon Area

• Taught fifth through eighth grade classes on subjects including Hebrew, history and ethics
• Independently designed and implemented original lesson plans
• Assessed student progress and oversaw high school aged student mentor

Portland, Oregon Area

• Worked with first-time international students on cultural acclimation
• Advised individual students through on-going one-on-on meetings

Portland, Oregon Area

• Took inventory and reported cash totals at close
• Waited tables and operated register
• Worked in kitchen preparing all orders

Vinton, IA

• Coordinated service events and led teams of community volunteers
• Acted as team Project Outreach Liaison, researching and approaching local non-profits and service organizations as potential future project sponsors
• Flood recovery work and home construction acting at various times as both site lead and crew member

Bachelor Of Arts (B.A.), International/Global Studies, Middle East Studies

Hebrew Language