Ethan H. Email & Phone Number

Denver, Colorado

Denver, Colorado

• Manage the scheduling of Guest Relations special and public event staff at Sports Authority Field at Mile High. • Receive and analyze emails for staffing requests.• Email Guest Relations staff informing them of all events in the future, confirming they are working an event and fielding any other questions.• Creating event folders to inform supervisors of timeline and staff they will be managing.• Schedule and manage staff in ABI Systems. • Scan event folders and save in our database.• Help assist in managing Guest Relations staff during special and public events at Sports Authority Field at Mile High.

Denver, Colorado

• Assisted in preparation of Denver Broncos home games, including creating Game Day Notes and Timelines to help prepare staff.• Recorded information and distributed game day credentials to all necessary parties for home games. • Worked each Broncos home game, completing operational tasks during games. Shadowed different managers including Operations, Guest Relations, Facilities, Event Command, Creative Services and Parking, becoming acquainted with each department. • Processed comment cards and invoices into AwareManager after home games. • Assisted in the opening of the pregame tailgate (Mile High Mountain Village) each week, making sure that each department was prepared before gates opened.• Planned small public events taking place at Sports Authority Field through EMS (Event Management System Software).• Managed small public events, ensuring the best service to clients who rented out the space in the stadium. • Assisted in distribution of Parking Passes for the 2013 playoff games.• Completed projects that analyzed other stadium's policies to help improve efficiency at Sports Authority Field at Mile High. • Accepted project bids for stadium renovations, processing information from mailed in bids to our online systems. • Completed daily tasks including updating the stadiums Events Calendars and answering the front desk phones.

Denver, Colorado

• Developed techniques in crowd management.• Created strong relationships with season ticket holders, providing customer service to help enhance their game day experience.• Assisted with wheelchairs services before selected games, assisting handicapped patrons and delivering them to their desired location in a timely fashion.

Colorado Springs, Colorado Area

• Acquired basics information of managing a large team and recognizing talent.• Assisted in leadership tasks and running a retail store.• Shadowed department heads, focusing on logistics, in-stocks, merchandise and guest service.

Greater Denver Area

• Excelled in customer service, driving the stores district ratings to the top in the Electronics Department.• Called in to work frequently based upon reliability and willingness to work.

Colorado Springs, Colorado

• Recorded data in Microsoft Office databases, kept inventory numbers of merchandise sold for company.• Managed credit card information, processed transactions, and shipped limited inventory.• Created Expense Reports for travel and familiarized with accounting systems.• Assisted in managing membership relations, providing information and renewals to members in the Judo community.• Networked with other National Governing Bodies in the United States for Judo's annual "Night of Champions."

Colorado Springs, Colorado Area

• Helped inventory and sort merchandise being sent to Vancouver for the Winter Olympics.