Responsible for overseeing the operations of the store front to back, including inventory management, Profit & Loss accountability, food cost control and reaching target incremental profit opportunity (IPO.) Well versed in customer relationship building, marketing & outside sales (including Additional Distribution Points), food & health safety code compliance, store schedule generation, cost of labor management, as well as conducting on-going evaluation and improvement of shift management in order to implement the vision of Chick-fil-A and the local operator.

Daytime manager on duty, responsible for ensuring effective operations pursuant to the vision of Chick-fil-a and the local operator. The manager on duty is responsible for taking command of the team, assigning roles/responsibilities, handling any guest complaints or safety issues and ensuring consistent operational excellence.

Responsible for overseeing the successful implementation of Chick-Fil-A's official training procedures, as well as implementing the Operator's vision for the local franchise. I direct a team of trainers between two restaurants and ensure that our training program fulfills our unique goals. My trainer's are responsible for utilizing our system of training with each new hire; I work directly with trainee's during initial orientation/on-boarding and administer a final evaluation to determine whether or not our training system was implemented effectively for each new employee.

Responsibilities included training of new associates, carefully and hastily expediting orders for the Drive-Thru, Dine-In and Carry-Out. Skilled at reading guests and team members in order to determine how I may provide legendary service and to walk that second mile with each and every individual.Managed catering orders, including preparation for pick-up and/or delivery. Developed the core fundamentals of business, excellent/rapid communication and teamwork.Learned the service model of leadership, experienced how service to my team & community comes before all other priorities in business; practiced motivating and leading our team on a rotating basis under the direct guidance of the franchise Operator.

Travel across the country to assist in the training & development of new Chick-fil-a restaurants. Connect with the new team and build a relationship that will survive incredible challenges. Assist the new Operator to effectively implement his vision for the franchised location. Conduct effective training sessions in high-paced work environments, and engage with one on one feedback, after-action reviews.

Applied intimate knowledge of products to educate customers on decisions/options available;provided customer assistance; and delivered a "WOW" member shopping experience. Kept up to date knowledge of protection agreements, Sears Purchase Protect, and Sears’s credit cards with selling strategies. Maintained electronic products stock in the warehouse, sort, scan and take inventory.