Ethan Daniel Email & Phone Number

San Francisco Bay Area

- Launched and scaled operations for Ever Cars’ largest location growing annualized sales revenue by 300%- Optimized operational efficiency as Ever Cars’ inventory scaled by 97%- Built and managed strategic vendor partnerships, enabling 4x operational scaling-Cut per-vehicle reconditioning cost in half- Developed and led comprehensive training programs, reducing onboarding time by 40% while maintaining quality standards- Managed the operational set up of Ever Cars by researching, budgeting, and procurement of tools and equipment for the operationalization of Ever Cars’ first vehicle processing and sales location- Forecasted vehicle reconditioning and warranty costs, expected revenue, and future profit by trending historical KPI’s to predict future values- Created a tool to coordinate operations and enable employees to effectively track and manage vehicle readiness- Managed a project to design and implement all sales and operations processes utilizing lean principles to maximize capacity with limited resources- Guided the company through the regulatory processes to obtain DMV license and begin trading

San Francisco Bay Area

South San Francisco, California, United States

- Created SOPs to improve team efficiency by 15% and increased vehicle throughput by 16% utilizing lean principles- Developed and managed a database tracking/reporting system to optimize team productivity and equip stakeholders with accurate information- Created a dashboard to provide cross-functional partners with full visibility of vehicle flow, enabling them to plan and prioritize their activities effectively reducing delivery wait time by 40%- Created a process to triage quality issues after observing repeated concerns in new inventory- Developed and managed a system for vehicle detailing equipment inventory management, and equipment maintenance- Responsible for preparing and validating vehicle registration documentation for a seamless delivery experience

San Francisco Bay Area

- Promoted to Hub Advisor as a result of high sales numbers and outstanding customer satisfaction scores 30% higher than the company average- Nationally ranked 3rd in sales and 5th in conversion rate out of 250 sales representatives monthly- Initiated and led a project focused on addressing inefficiencies in EV test drive operations (Optimizing charging procedures and educating the salesforce, to improve EV test drive conversion by > 25%)- Transformed high-stress customer service interactions into positive resolutions by employing empathy, de-escalation strategies, and effective negotiation techniques.- Managed in-field training of new hires through one-on-one mentoring and shadowing sessions- Ranked 8th out of 220 in the company and 4th out of 60 in the South San Francisco location in sales in first full month- Cross referenced customer needs and reconciled them against our available inventory to ensure the best fit and satisfaction

San Francisco Bay Area

Newport Beach

- Connected prospective customers with bank partners by analyzing financial data to determine best fit - Sole resource managing the transition of CoreTech’s asset management system to a data hub, streamlining back end customer data management and report generation which equated to 20 FTE days being freed up - Key team member in transition to new paying agent model which resulted in a five fold reduction in transactions- Took over key responsibilities in the department freeing up more experienced associates to drive business

Dana Point

- First line of defense for public safety at beaches- Recognize, anticipate and caution against beach and ocean hazards- Interact with the public on ocean and beach safety- Water Rescues, CPR and First Aid

Irvine, California

- Built positive customer relationships by being the first face of the brand for hotel guests- Greeted guests, assisted with luggage, parked cars, and provided directions

Bachelor'S Degree, European History

Education record