- Defined and executed product strategies that resulted in the launch of innovative FinTech products, significantly improving financial literacy for various customer types.- Led cross-departmental collaborations, ensuring seamless service experiences across digital and physical channels.

I guided the ongoing development of the B2B2C two-sided marketplace and admin dashboards while ensuring scalability and adherence to corporate culture amid unprecedented growth.• Managed the migration process of the marketplace from PHP 5.6 to 7.2 while changing software development vendors. Bounce Rate decreased 30%, Site Speed increased 5x, Pageviews increased 20%, Cost lowered 20%.• Integrated several facilities management software APIs into the platform. The sales process was eased, and the servable market expanded by 20x.• Instituted Power BI to wrangle and visualize our data to guide the product development process. Incoming customer calls decreased by 80% while overall site traffic doubled.• Implemented task automation tools using Power Automate. The ad-creation ability doubled, and the collections processing time decreased by half.• Defined and launched the positioning, logic and UX of a new profit center that required interpreting and automating milestones within each state's lien laws.

One of the most strategic chapters in the +800 member worldwide network.I am ultimately accountable for increasing course offerings. The strategic aim is to do so via "à distance" offerings and within strategic niche sectors (i.e. tourism, health care and renewable energy) to support the development of the Francophone Economy of South Louisiana and beyond.In addition, due to the global visibility of the Alliance Française brand, a second aim is to partner with other global brands to support diverse and continuous cultural offerings in French--in Lafayette.

Directed the development of mobile apps on both Android and iOS from conception through several releases ultimately reaching a top music app in the App Store. Major tasks include.• Drive feature definition and prioritization (Slack, JIRA, inVision).• Supervise QA and engage customer feedback (JIRA, Groove HQ).• Author release notes.• Define and monitor KPIs (Azure Mobile Engagement, Fabric.io, Branch.io).• Present the app at conferences and social media.• Report roadmap at board and partner meetings (InDesign).• Update cosmetic changes to the apps including creating, sizing and positions videos, icons and text (Photoshop, Illustrator, Premiere Pro, X Code, Android Studio)

Created a single-person company to keep abreast of the trends in Web and App design and development. Executed several consulting contracts for brand, collateral, Web development (Wordpress and Squarespace) and secured investment to develop an iOS app (using MongoDB and Meteor.js) for a Catholic-themed Facebook community with over 250,000 followers.

While in Graduate School, was awarded an international student grant to be embedded in a local small business to intensively assist in their internationalization strategy and new business development. My advice saved the company +$100k from premature market entry. Also created an MVP for insurance app with a fellow software developer in the company.

With the interim CSO, devised strategy recommendations for Nexus' foray into cloud computing-based “Cultural UX Services” through the positioning and development of a community brand in the live musical event space. The brand will drive the development of platform assets useful in the rendering and collaboration of avatars within streaming SmartTV interfaces.

Created a 2-person company to research and develop a collaboration platform for education leveraging fiber optic connectivity and multi-touch interfaces. We built software prototypes and presented our offerings at a major event in DC along with completing several web and mobile design and development projects. Research lead to pursuing a graduate degree in Finland.

One of a team of 5 product managers. I was responsible for authoring the business requirements documents and ensuring the products successfully made it through QA for eCommerce mobile video widgets B2C community of over 10M users. Also drove traffic by designing messaging for in-house ad engine and network (50k msg/day).

Created mobile premium messaging marketing campaigns with global brands and ad agencies, averaging $80k per project and attracting a user-base of 1/3 of the country. I also managed a team of two designers and three developers for custom projects that included prototyping the interface for a Samsung home automation system.