Ethan Kidwell Email & Phone Number

Charleston, South Carolina, United States

• Work with multiple departments to assist faculty and staff with trouble shooting issues with a specialty in audio and visual devices, and computer stations.
• Maintain Crestron Electronics in classrooms, laboratories, and offices.
• Receive and utilize ticketing management support systems through ServiceNow.

Warsaw, Indiana, United States

• Worked primarily with the incident response team to improve documentation and automation in response to various incidents. Temporarily shadowed the network and email security, vulnerability management and data loss.
• Reviewed, edited, and wrote various playbooks to provide instructions to improve quality of response and response time by security analyst.
• Wrote scripts in python for managing host within a cloud-based end point security system, as well as tools used during investigations of a host.
• Expanded automation where it was not before within the business by creating a process for automatic investigations for instances of ransomware on hosts. Helped develop the corresponding playbook process used for the.

Cowpens, South Carolina, United States

• Assisted the engineering team install and manage projects in a manufacturing environment,
• Coordinated with other companies to create and send purchase orders for projects using Microsoft Office Suite.
• Helped design and build parts to install new equipment onto existing and new injection molding machines.

Boiling Springs, South Carolina, United States

• Supplied information technology services at external companies managed service provider.
• Configured customized hardware and software applications for computers for clients.
• Receive and utilize ticketing management support systems through ConnectWise.