• Provide exceptional customer services working with members by engaging and understanding their needs.• Taken leadership role in support of a supervisor during his/her absence by helping guide other front-end colleagues.• Point of sales – knowledge in facilitating transactions in retail sales.• Knowledge in utilizing the IBM AS/400 system.• Selling new memberships and upgrades to help increase business revenue.

• Spearheaded an internal project aimed at streamlining the onboarding process for new hires within the company.• Collaborated closely with the client to identify pain points in their onboarding workflow, particularly in assigning required tasks and adhering to standardized company protocols.• Assisted in developing a solution that creates modularized task structures and customized task lists, aligning with company standards.• Demonstrated end-to-end project management skills by conceptualizing the solution, designing a prototype, implementing it within a sandbox environment of the company's Salesforce org, and successfully deploying it to production.• Researched and explored the implementation of Salesforce's GPT-powered solution, specifically the Einstein Trust GPT.• Took charge of running a dedicated intern case analysis project which focused on analyzing a client's needs, proposing tailored solutions, and outlining effective business delivery strategies.• Collaborated with teams spanning various departments, employing effective communication to explain detailed technical concepts to a diverse range of stakeholders.

• Automate processes to save busy work for sales reps.• Adjust field-level securities.• Clean up page layouts and record types.• Understand the foundations for what a system administrator does