Established Consumer Team, specialized in commercial functions including Digital, eCommerce, Brand Marketing, CRM etc.

Specialized in Marketing, developed Digital Marketing Sector.

Specialized in Retail Marketing and Brand Marketing

• Provided phone support to both individual and SME customers on the enquiries on order-related issues, such as handling complaints and exchange of goods, and troubleshoot basic problems related to home- office technology• Assisted manager in arranging team meetings and conducting presentations• Generated Agent Daily Report and analyzed data to make sure that every team member develops efficient responses to our customer• Assigned to Sales team under urgent circumstances to handle sales calls• Engaged in market trend analysis, and produced graphic reports to help the team have a clearer understanding in customers' needs• Involve to analyze market trend and produce graphic reportAchievement• Attained compliment letter from customer• Achieved Team Top 1 CSAT• Selected to attend internal training programs, including leadership, team building, soft skill and process control courses