Ethan Limsana Email & Phone Number

Burlington, Ontario, Canada

As a Client Success Specialist at BASL, I specialize in delivering exceptional client experiences and fostering long-term relationships within the real estate industry and beyond.ROLES & RESPONSIBILITIES:Client Engagement: Primary liaison for B2B clients, adept at understanding their needs and aligning them with BASL's solutions.Product Customization: Collaborate closely with development to tailor solutions to meet specific client requirements, ensuring seamless integration and user experience.Training & Support: Conducted comprehensive tutorials and provided ongoing support to empower clients to maximize the potential of our platform.Client Advocacy: Champion client priorities within the organization, gathering feedback and driving continuous improvement to enhance client satisfaction.Strategic Planning: Develop and execute strategic initiatives to drive revenue growth, market expansion, and overall client success.Communication Skills: Effective communicator who can convey complex concepts clearly and facilitate productive discussions with clients and internal teams.Problem Solving: Proactive problem solver, adept at identifying challenges and implementing innovative solutions to address client needs and drive business success.ACCOMPLISHMENTS:Revenue Growth & Expansion: Instrumental in driving revenue growth and expanding market presence through strategic partnerships and client-centric initiatives.Client Success Metrics: Achieved measurable improvements in client retention, satisfaction, and NPS scores through targeted client engagement strategies.

Burlington, Ontario, Canada

As a Marketing Specialist at BASL, I specialize in crafting compelling advertisements and promotional materials tailored for various social media platforms. My responsibilities include scripting, creating, and editing commercials for YouTube, Instagram, and other channels and managing advertising campaigns for real estate properties on behalf of our clients.ROLES & EXPERTISE:Content Strategy Development: Adept at developing data-driven content strategies using tools such as Google Analytics and SEMrush to identify trends, keywords, and audience preferences.Social Media Management: Proficient in managing social media accounts using platforms like Hootsuite and Buffer, with expertise in creating engaging content and implementing targeted advertising campaigns on Facebook, Instagram, and LinkedIn.Creative Software Proficiency: Utilize Adobe Premiere, Photoshop, Canva, and other innovative tools for video and image editing. Leverage AI tools such as ChatGPT and Grammarly to enhance content quality.Project Management: Organize files using cloud storage and streamline production processes with services like Frame.io for efficient progress tracking and stakeholder collaboration.Stock Services Expertise: Experienced in utilizing stock services such as Artgrid, Artlist, and Envato to source high-quality visuals and music for marketing materials.ACCOMPLISHMENTS:Played a crucial role in developing BASL's brand identity and positioning as a leader in real estate technology, contributing to increased market visibility and credibility.Spearheaded successful advertising campaigns, significantly increasing lead generation and conversion rates for BASL's clients.Played a critical role in enhancing client retention by creating over 40 tutorial videos for BASL's website, facilitating user onboarding and product education, thus contributing significantly to the company's overall success.

St Catharines, Ontario, Canada

Entrusted to deliver exceptional quality of member support with a wide range of modern tech products & necessities. I exceed sales targets on average by 65% by use of persuasive language and conversations that I have learned through research and experience.

Burlington, Ontario, Canada

By collaborating with a marketing group, I am entrusted to create ongoing content on social media platforms that showcase products in exciting ways that positively represent the brand. Becoming proficient in Adobe software Premiere pro, After Effects, and Photoshop have allowed me to complete tutorials and commercials in a timely manner

Ancaster, Ontario, Canada

Entrusted to carefully listen to the needs of all types of customers to recommend and sell the correct tech solutions. Earned a deep understanding for computer, television, and mobility products and whole home solutions that incorporate each. Through persuasive conversation and attention to customer concerns, I generated 45% more sales volume than my individual targets.