§ Cultivate positive team culture through instituting regular design critiques, knowledge share sessions, project review cadence, training for team members and social opportunities for dispersed remote team members. Standardized UX hiring process and job descriptions, and defined UX process improvements for better collaboration with product management and engineering.§ As member of corporate DE&I council, led creation of organization-wide diversity council newsletter, ERG best practices playbook, and Inclusion toolkit training materials.§ Defined corporate accessibility policy. Engaged external vendor to conduct accessibility audits and oversee team response to address WCAG compliance.§ Established usage analytics and digital adoption program, using Pendo to identify usability and feature adoption issues. Drove improvements to search and navigation functionality through product updates and use of digital adoption guides.§ Oversee modernization of corporate Design System, including improvements to theming and theme tooling.§ Lead initiative to address cross-suite UI consistency, identifying and prioritizing opportunities for improved consistency of product functionality, including updates to notification and task functionality to address inconsistency to improve customer experience and demo quality.§ Oversee persona-driven research to identify workflow improvements to application experiences, such as claim handlers and underwriters.§ Supervise improvements to product documentation including streamlining documentation review processes and standardizing cross-product content experience.

§ Leading and managing a team of designers in the insurance technology space§ Led detailed initiative to define best practices for UX Discovery and Delivery processes, leading to more predictable UX assignments, interactions with other disciplines, and design outputs§ Co-established Design Ops practice with UX leadership team, including UX employee interviewing, onboarding, and process standardization§ Defined strategy for first-time experience. Led efforts to evaluate and roll out usage analytics and user adoption tool.§ Oversaw UX Discovery projects in areas such as Commercial Templates and Billing applications to improve customer efficiency and satisfaction.§ Ran regular team knowledge share sessions, educating UX team about design thinking, collecting feedback through retrospectives, and coordinating training sessions for Sketch and Axure.

§ Managed a team of product designers, visual designers, user researchers and front end developers to maximize team performance and design deliverable quality. Mentored employees to grow in their career. Responsible for team performance management and culture.§ Defined team assignments to meet product team objectives while increasing design quality for offerings such as Watson Career Coach, Watson Recruitment, and BrassRing.§ Oversaw the design work to enable customer self-service in setting up the technical administration of Watson Career Assistant, an AI-driven chatbot for job seekers.§ Guest lectured at Lesley University Interactive Design program§ Presented on remote collaboration at 2018 Boston UXPA conference

§ Managed designers, researchers and front end developers working on IBM Connections application development. Oversaw business goals and career development.§ Oversaw design work for business partner enablement and app catalog for IBM Connections Cloud.§ Facilitated IBM Design Thinking ideation workshops to produce strategic direction for product offerings.§ Hired and managed co-ops for summer internships.

§ Led multidisciplinary team of designers including product design, visual design and user research. Prioritized work assignments, conducted design reviews, and planned project schedule to provide deliverables in a timely manner.§ Defined business requirements and end user scenarios for Connections Cloud offering by working with customers and conducting market research.§ Educated the Collaboration Solutions division within IBM Software Group to adopt design thinking techniques for product planning and envisioning future direction to meet user needs.§ Oversaw design for IBM Social Learning productization, transitioning this offering from a services engagement to a cloud-based offering.

§ Established and led design team for market leading enterprise social software suite IBM Connections from product inception in 2006 until 2012. Product recognized as Gartner Social Software in the Workplace Leader from 2009-2015. Received IBM Corporate Award for IBM Connections - this is the highest award that IBM grants to its employees.§ Co-established customer council to drive customer adoption. § Defined product strategy, conducted user research, created wireframes and detailed UI specs and oversaw team’s design work for 12 different social software applications. Co-led efforts to establish common UI components across suite.§ Oversaw validation of implementation to ensure satisfactory level of UI polish.§ Created product designs for Workplace Designer/Lotus Component Designer, a rapid application development tool.

§ Directed user experience project teams through process of defining, architecting, designing, and implementing large-scale, information-rich transactional web sites for clients such as Chemdex, Doubletwist, Paramount Parks, a premier management consulting firm, and a major biotechnology firm.§ Conducted user research to identify user needs and model user tasks.§ Defined user experience strategy and functional specifications based on user personas and use cases. § Created user interface templates including information layout and user interface controls. § Designed navigation structures and information architecture to support user goals and business strategy.§ Conducted user interviews and user testing, analyzed user data and identified design recommendations.§ Edited site content, documented site maintenance processes. § Led client user experience workshops, defined information architecture process for San Francisco office, trained other information architects.

Designed navigation structure and user interface schematics, developed prototypes, wrote strategy briefs for web sites for major technology and financial corporations.