Ethan Welch Email & Phone Number

Denver, CO, US

Buffalo, New York, US

Ottawa, ON, CA

• Exceeded sales quota by 90% for The Linley Group's acquisition by driving full-cycle sales of enterprise-wide and single-seat subscriptions. Closed high-value deals with Fortune 500 clients like Google, Amazon, and.
• Sourced and qualified new business opportunities, consistently exceeding quarterly quotas of $1M in net new ARR opportunities created by 30%, achieving approximately $1.3M of net new opportunities per quarter. This.
• Designed and executed customized outreach campaigns that effectively engaged target audiences, utilizing persona-specific strategies and tailored messaging. This approach led to improved message open rates and response.
• Led high-impact product demonstrations, customizing presentations to align with enterprise clients’ business objectives and effectively addressing their unique challenges, resulting in significantly improved.
• Streamlined sales processes by providing detailed quotes and proposals, expediting deal closures and enhancing overall sales efficiency, which contributed to a consistently high close-win rate.
• Collaborated cross-functionally with sales and product teams to enhance client satisfaction and ensure effective solution delivery, fostering strong relationships and contributing to improved client feedback scores.

• Drove new business acquisition for FitThumb's SaaS wellness platform, securing high-profile clients such as NASA, the University of Oklahoma, and RedHat, resulting in a 45% increase in client base and generating.
• Developed and implemented scalable sales processes, identifying gaps and optimizing outreach strategies in collaboration with leadership, which led to increased pipeline efficiency and contributed to year-over-year.
• Identified up-sell opportunities within existing accounts, driving a 15% increase in average contract value (ACV) through tailored solutions that aligned with evolving client needs and business objectives.
• Served as the dedicated account manager for over 40 unique clients, providing ongoing support and addressing questions/concerns, ensuring successful use of customized SaaS solutions, and fostering strong relationships.
• Collaborated with product teams to resolve technical issues, ensuring alignment between client requests and platform capabilities, which contributed to a 95% client satisfaction rate.

US

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 30 calls per hour, over 20% above the department average. Consistently met performance benchmarks in all areas (speed.
• Became the lead 'go-to' person on the team for any new hire employees. Assisted with new hire trainingand mentored new employees through their job onboarding at the bank.
• Was promoted from Rep level 1 to a Customer Service Supervisor - level 3 in 12 months by exceeding all department quality, productivity, volume management, and supervisor gate transfers goals/protocol.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, strong customer focus, anddependability in performance evaluations.
• Was selected as Employee of the Month (March 2016) out of 150 employees.

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General