Ethan Ko Email & Phone Number

Batavia, Illinois, United States

• Managed operational oversight of 4-6 stores, directly supervising 60+ employees and implementing strategic initiatives that increased sales by 8%
• Led hiring, firing, and training events, improving retention by 15% and reducing training time by 20%, resulting in lower turnover
• Improved store efficiency by 10% through optimizing scheduling, inventory management, and team collaboration

Glenview, Illinois, United States

• Coordinated with 40+ staff members daily to ensure accurate and timely order preparation and presentation
• Recognized as the top performer for 22 consecutive months, demonstrating outstanding customer service
• Streamlined work processes and operational efficiency by initiating new training, increasing average tips by 5%
• Oversaw weekly scheduling, monitored, and projected side dish and meat inventory, and oversaw nightly tip-outs

Urbana-Champaign Area

• Led a team of 20+ committee members, implementing strategic plans that increased club membership by 30%
• Facilitated a strong sense of belonging and community for 500+ students through events and activities
• Secured discounted goods ranging from 5% to 20% for students by cooperating with local businesses
• Generated $3,000 in revenue by conducting fundraising initiatives allocated to supporting essential club functions

Lincolnwood, Illinois, United States

• Managed a portfolio of 80+ current and future properties, assisting in organization and maintenance
• Executed research on market trends, analyzed, and prepared reports to facilitate informed decision making

Niles, Illinois, United States

• Managed rent collection on 3 properties, processed payments, and recorded up-to-date records on Microsoft excel
• Achieved an 80% lease renewal through routine property inspections and cultivating positive tenant relationships
• Supervised construction teams, ensuring efficiency and quality while proactively supplying necessary materials

Champaign County, Illinois, United States

• Addressed and resolved 50+ daily customer concerns regarding meal preparation and service, enhancing overall guest satisfaction
• Advocated for and successfully introduced 3 new menu items and specials, leading to a 15% increase in evening sales
• Oversaw evening service for an average of 80+ patrons, ensuring timely and accurate order delivery
• Collaborated with kitchen staff to ensure 100% order accuracy, resulting in a 20% reduction in order modifications
• Maintained and… Show more
• Maintained and sanitized the eating area, leading to a consistent 95%+ cleanliness rating during health inspections Show less

Bachelor'S Degree, Business Administration And Management

Activities and Societies: Activities and societies: Illinois Student Organization Vice President, Fighting Illini Cheer Team, Snyder Hall.

High School Diploma With Highest Honors

Activities and Societies: Activities and societies: Pan-Asian Student Association Vice President, Co-Ed Cheerleading Captain, Boys.