Sr. Freshcloud Engagement Manager
CurrentManage product positioning, customer pricing & contract approachesPartnering with client users to fully surface their requirements; conducting interviews with key project stakeholders and document and presenting the results.Critically analyzing, understanding and documenting business processes and workflows and their relationships to current and future software solutions.Assisting client users and the internal Technical Lead in optimizing the scope, benefits and risks of a proposed projects; help manage expectations of users and management.Articulate new functional software needs and the roles of each application user. Analyzing the impact of change requests and tracking these through to customer deployment.Assisting in the definition of test plans and testing strategies and in the creation of test cases.Creating and/or reviewing in-app help functionality, manuals, procedures, and related user documentation, ensuring documentation is targeted at the appropriate audienceAssisting with the initial configuration of the product as regards to configuration settings, dashboards and master data etc.Delivering customized full user training & training documentation for each customer deployment.Generating user acceptance test plans and monitor their signoff.Providing close support in the go-live phase and being part of the post-sale customer support team as users become confident with the product (Help desk support)Benchmarking of competitive industry offerings End to end sales support