- As a member of the SRE team I was responsible for handling code deploys, fielding requests from developers and working with team members to execute on important observability, automation and infrastructure projects- Gained experience in managing software in a Linux environment (Centos and Rocky) using scripts and Puppet for config management- Worked to improve observability into application performance through the use of tools such as Grafana, Prometheus, Loki, Mimir and OpenTelemetry- Responded to alerts as part of a 24/7 on-call rotation and escalated issues to other teams as neededParticipated in blameless post-mortems to help address the root cause of financially impacting outages- At times, helped teams outside of the technology organization with tasks that required a breadth of knowledge

Responsible for the deployment of all new customer sites (on-premise and AWS) and upgrades for existing clientele of the CivilProcess department.- New customer infrastructure consulting- ASP.NET and .NET Core site deployment and configuration- IIS configuration- Customer support and training through go-live- Infrastructure troubleshooting (Windows Server, MS SQL Server, networking)- Automated post-deployment testing through scripting

- Active Directory Administration- Hardware imaging and troubleshooting- O365 Administration- Network troubleshooting- Support multiple VPN solutions (OpenVPN, Cisco AnyConnect, Sonicwall NetExtender)- MFA solutions (AzureAD, Duo) administration and support- Hyper-V and VSphere basic setup & troubleshooting- Vendor triage and assistance- Very fast-paced and performance-focused environment putting client success at the forefront of all we do

- AD Administration (Azure and on-premises)- MDM Policy administration (IBM MaaS360)- Office 365 User and Group administration- Creation of detailed documentation and company-wide training- End-user support and support engineering where possible