Drayage Operations Specialist
Current~ Manage ocean import and export operations for customer accounts including Gap Inc., Kohl's, Forever21, Urban Outfitters, Family Dollar, Burlington, and more~ Proactively identify and resolve any potential or existing issues on the inland movements of up to 100 containers per day across the contiguous United States and Canada and the vesseled movements of up to 1500 containers per day~ Utilize internal and external softwares to create data visuals and tools for customer reporting and efficient management of freight~ Develop strong customer relationships through effective communication and execution on their unique logistics projects including drayage, short-haul, intermodal, and off-dock container yards~ Exercise the use of Cargomatic's digital marketplace to source carriers and provide them with the resources and information needed to execute from load tender to billing~ Collaborate cross functionally with internal stakeholders (Sales, Account Management, Carrier Operations) to enhance customer experience and ensure metrics are met to customer expectation~ Audit and action both shipper charges and carrier payouts to ensure accuracy and timeliness of invoicing