• Drove a membership increase of 61% through identifying opportunities for improvement and streamlining policies to create a culture of excellence and productivity.• Organized 14 events to stimulate membership increases and community engagement.• Strategized more than $90,000 in purchasing budgets for the facility.• Led a team of 35 employees, including 10 supervisors.• Implemented a customer feedback system to incentivize constant improvement.• Communicated frequently and effectively via email, collaborative meetings, and large-group presentations.• Developed and defined efficient operational workflow by delegating projects to assigned coordinators.

Directed and oversaw Outdoor Pursuits attendants to provide a fun, safe, and effective experience for participants. Enforced safe practices among staff and patrons at the climbing wall, making corrections when necessary and handling any incidents or accidents that arise. Attended and participated in biweekly supervisor meetings to ensure a cohesive workplace and make plans of action for change in the program. Responsible for directing emergency management and conflict resolution. Promoted from Outdoor Pursuits Attendant 09/2022.

• Organized RFID timing and results services for more than 25 events.• Coordinated production and timing staff together with directors to ensure successful operations.• Resolved frequent software, hardware, and organizational issues under high pressure and strict time requirements.

• Set 180+ climbs of varying style, terrain, and grade in commercial and competition settings. • Creatively problem-solved within resource, spacing, visual, and statistical constraints to maximize enjoyment and equitability for a diverse member base.• Operated aerial boom lift and work-at-heights equipment regularly.