* New server and network setups/deployments.* Worked closely with team members to plan, install, and deploy workstations, server(s), switches, firewalls, access points.* Direct POC for any computer/networking issues.* Work with consultants, client representatives and vendors to ensure customers make informed IT decisions.* Directly Managed clients O365.* Resolved client inquiries via phone and email.* Provided high level remote/on-site support to over 50 clients in the Greater Baton Rouge area.

* Handle large quantities of inbound and outbound calls.* Identify customers’ needs, clarify information, lookup every issue and provide solutions or alternatives.* Handle customer inquiries via phone and email.* Identify and escalate priority issues.* Route calls to the appropriate teams.* Follow up with customers as necessary.* Document all call information according to SLA procedures.* Maintain a log of all calls.* Assist customers with various hardware/software issues.* Assist customers with printer issues and setup.* Maintain VMWare/Citrix sessions.* Successfully administered user Active Directory accounts and Exchange mailboxes.

General IT duties.

* Projector repair/maintenance.* Desktop/laptop repair.* Printer troubleshooting.* Handling tickets quickly and effectively.* Deliver just-in-time support at the helpdesk and across campus.* Evaluate software and develop written technical instructions and documentation.* Providing support to multiple schools in Ascension Parish.