- Managed full recruitment lifecycle using SuccessFactors (ATS) to streamline processes- Partnered with hiring managers to define job requirements and develop tailored recruitment strategies- Conducted phone and face-to-face interviews, assessing candidates for cultural fit- Supported diversity and inclusion initiatives in the recruitment process- Utilized data and metrics to track performance and optimize recruitment processes

- Assisted in recruitment, onboarding, and training of new staff- Recognized by management for exceptional service and leadership- Contributed to establishing successful brand presence through effective team management

- Assisted HR Manager in updating internal databases with new employee information- Gathered payroll data and maintained accurate employee P-files- Screened resumes, scheduled interviews, and managed job postings across various platforms

- Developed the Crate Styling Centre and Concierge Training Guide- Conducted recruitment, performance appraisals, and training for staff- Implemented strategies to improve store performance and achieve sales targets- Fostered a positive work environment and mentored staff

- Managed and trained staff in using mobile apps and new technology to enhance service efficiency- Handpicked by the Head Butler to assist during high-profile events, demonstrating leadership and service excellence- Led a team in maintaining high cleanliness and guest satisfaction standard

- Negotiated agreements and built partnerships with renowned designers such as Karl Lagerfeld and Vivienne Westwood- Demonstrated expertise in acquiring and retaining talent for fast-growing startups- Grew the company from 8 to 77 employees, successfully meeting all hiring roadmap targets- Oversaw office relocation from SOHO to a corporate office building in Shanghai’s Xujiahui District

- Designed and implemented comprehensive training programs for product knowledge, sales techniques, and customer service- Developed tailored training modules for over 200 staff at various levels, ensuring alignment with Chopard's brand values and luxury positioning- Conducted regular workshops and coaching sessions- Collaborated with senior management to assess training needs and improve store operations- Reduced employee turnover rate from 8% to 0.3% through proactive performance management, employee engagement, training needs analysis, and career roadmap planning with key individuals- Contributed to significant increase in staff competency, customer satisfaction, and overall sales performance in the region

- Responsible for hiring, onboarding, manpower planning and scheduling- Led a team of 12 sales associates, provided training and guidance- Managed staff grievances and conflict at work

As an Aviation Material Specialist in the Republic of Singapore Air Force, I was responsible for overseeing the procurement, inventory management, and distribution of critical aviation components and equipment to ensure the operational readiness of the fleet. I utilized my knowledge and application experience with SAP to manage and streamline inventory processes, maintain accurate records, and optimize resource allocation. I collaborated closely with maintenance teams to guarantee the timely availability of essential materials, conducted regular audits, and used SAP to track inventory levels and prevent shortages. My role also involved strategic logistics planning, supplier negotiations, and quality control inspections to ensure all materials met stringent aviation standards. Through effective inventory management, SAP integration, and logistical coordination, I contributed significantly to the efficiency and reliability of the Air Force's aviation operations, supporting mission success and operational excellence.