Ethan Smith Email & Phone Number

Albany, NY, US

Continuing my previous career break.

Reston, Virginia, US

IT Asset Manager leading transformative strategies within corporate IT acquisition team to overcome global ITAM growing pains including Shadow IT and unplanned disposition accruals. -Realized and optimized true ups with Adobe, IBM and other vendors avoiding audit while identifying areas of overspend like unused OEM licenses. -Instantiated ISO19770.

- Actively managed and represented personal legal cases as a pro se litigant across multiple levels of the judicial system, including NYS Supreme, Family, Appellate, and Court of Appeals, as well as Federal courts.- Engaged in complex litigation involving RICO lawsuits, contributing to a deep understanding of legal strategies and court procedures..

London, GB

North America Service Delivery Manager for IT Asset Management consulting services reporting to VP of Global Operations for Gartner Magic Quadrant Leader. - Led multi-publisher SAM services project booking excess of $2m uniting clients’ 15 data sources to achieve empirical trustworthy data through ‘automation’ and WW software license experts. - Maintained.

Somerset, NJ, US

- Lead and coordinate IT Asset Management (ITAM) projects, engaging with internal teams, sales, and customers to deliver tailored solutions, oversee quality standards, and ensure timely project completion.- Act as a key liaison and expert in ITAM processes, participating in industry events, preparing strategic proposals, and driving service improvements.

San Francisco, CA, US

• Incepted and managed both operations and partner channels (IAITAM, BSA, and IBSMA). Used Agile, Lean, and PMI methods in a weak matrix & strong matrix (client). Stakeholders included C-suite, Marketing, Sales.
• Delivered CITAM & CSAM IAITAM courses resulting in over 60 certifications with 100% satisfaction feedback scores.
• Managed & co-authored The Software Alliance’s Verafirm 2.0 SAM certification curriculum project, enabling self-paced training & certification of thousands of next generation ITAM industry professionals on ISO19770-1.
• PM and lead designer for Licensing & Contract Masterclass (IBM, Microsoft, SAP, and Oracle)

San Francisco, CA, US

Managed and mentored team comprised of License Analysts and Software Asset Management (SAM) tool experts while directly engaged with clients as both Project Manager and IBM License & Tooling expert. Conducted IT Asset Management & IT Service Management process workshops for mixed maturity clients.⦁ Created organization wide employee development roadmaps.

Armonk, New York, NY, US

• Delivered BigFix and License Metric Tool Software Asset Management solution guidance, project management, architecture, installation, integration, and best practices to internal and external clients at all lifecycle.
• Recognized multi-symptom education problems, identified solutions, justified funding, planned and executed transformation process resulting in better curriculum, professional certification exams, open badging, and WW.
• Masterminded development and execution of WW programs which evaluated, validated, and recognized qualified business partners for growth market, fostering and promoting a fair competition ecosystem for customers’ benefit.
• Delivered high quality SAM consulting services to 60 clients at various SAM maturity levels that reduced legal exposure and compliance risk, improved customer satisfaction/ relationship to continue IBM revenue streams.

Armonk, New York, NY, US

• Designed and implemented ITIL inspired solutions for clients in the Financial, Manufacturing, Legal, Transportation, Communications, Retail, Insurance, Hospitality, Healthcare, State and Government sectors.
• Resolved communication issues and interdepartmental conflicts to unite client’s team. Led ITAM/ITSM solution deployment supporting key profit centers and saving a cost center over $1M in end user licensing.
• Designed ITSM/ITAM solution supporting life hazard mitigation and safety network equipment monitoring industrial transportation machines using Internet of Things (IOT) devices to log just-in-time data over unreliable.
• Secured $1M in future services, beating competitors in bake off, deploying Maximo in complex single cell environment supporting all custom applications for both public and private operations.
• Designed and implemented LDAP authentication mechanism for SaaS/IaaS client which improved serviceability, security, eliminated 2 large security exposures, high client satisfaction, and new services revenue.

Armonk, New York, NY, US

• Practice Lead for distributed IT Asset Management who supported their establishing a Center of Excellence delivering ‘best of breed’ solutions blending together IBM and ISOGON products. Authored statement of work.
• Saved millions in license maintenance, improved overall customer experience, reduced downtime, and brought business value by leading Engineering team’s implementation and coaching Operations for WW service desk.
• Performed in-depth technical analysis of product issues for IBM stakeholders during special task-force assignment for sub-capacity; resulted in improvements to product, license terms, and customer satisfaction.
• Led all phases of SAM solution which created opportunity to move client from another vendor, $4M in new IBM software sales, and $2M savings for client. Became Trusted Advisor.
• Retained high value clients and boosted application performance with no development cost by pioneering multiuser functionality using Citrix MetaFrame XP server.

US

• Resolved ‘unsolvable’ field issues, identified gaps in support and QA process, and identified key growth areas. Operated across Global Services, Software Support, Quality Assurance, and internal IT groups.
• Spearheaded environmental compatibility issues and developed workarounds which restored customer confidence and prevented loss of significant accounts.
• Increased problem solving capabilities of client facing departments through targeting training on SQL, Networking, and platform specific troubleshooting practices/techniques. Published technical bulletins and updates.
• Designed and actuated the upgrade and migration of the corporate Active Directory, DNS, FTP, DHCP, and Exchange Messaging; resulted in total reduction of 50% in servers.

Integrated widely accepted industry best practices and security standards into course curriculums while providing hands-on learning experiences based on real-world scenarios. Delivered Microsoft, Cisco, and CompTIA official courses.

Albany, New York, US

Implemented an ITIL focused service-desk underpinning the infrastructure processes and service level agreements. Worked with development and project management to identify improvement areas in design elements, specification, cost, and implementation for client offerings.

Coursework Towards Bachelor Of Science, Materials Science & Engineering

Education record