• Designed and implemented a suite of software in Python of my own initiative to automate daily tasks and fix legacy functionality, overall saving the company 1,000+ man-hours annually.• Performed extensive web scraping with Selenium and BeautifulSoup, and interfaced with vendor APIs to collect data on 100,000+ products across 100+ vendors, keeping customer-facing information updated and current.• Implemented a user-friendly interface for non tech-savvy employees to ensure software was accessible for all.• Created detailed automatic logging systems that flagged errors in real-time and pushed notifications to relevant personnel enabling problems to be tackled quickly before they affected customers. • Consulted with internal and external stakeholders from all over the world to plan, develop, and troubleshoot projects, guaranteeing that requirements were met for all involved.

- Diagnosed issues with computer software and hardware for customers.- Performed computer repair, including virus removal, operating software updates, and hardware replacement in a quick, timely manner.- Advised customers on informed decisions when buying laptops, computer hardware, printers, and more.- Wore many hats and assisted team members at every opportunity in a fast-paced workplace.