Ethan Owen Email and Phone Number

o Leads, runs, and encourages a complementary team of District Operations and Customer Service managerso Drives and develops self and team towards building positive relationships with client(s) and achievement of critical metrics (profitability, safety, engagement, etc.)o Serves on the regional leadership team; participates in ongoing conversations with peers to share standard processes, mitigate risks, champion diversity, and build communityo Leads accounts in territory, ensuring decisions are weighed for risk/reward and short/long term implicationso Supports senior leadership in setting the cultural tone in district and region; meets regularly with team and partners to ensure full visibility, understanding, safety, and accountabilityo Serves as representative/brand ambassador of territory; attends client and community engagement eventso Collaborates with the Sales, Retention, and Finance teams on sales proforma and proposal development; participates in full sales and retention processo Collaborates with partners to support district needs and solves problems by thinking through all angles and downstream impactso Ensures compliance with regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conducts audits and offers solutions for improvemento Champions development, performance evaluations, succession planning, and building single- and multi-unit leadership skills such as a full understanding of all roles within operation; support team with tools and systemso Owns financial results/P&L, and works with leadership to ensure accuracy in reporting, forecasting, and budgetingo Completes required reports on time as outlined by policyo Ensures consistent and fair administration of all policies and procedures

o Provide guidance, support, direction, and leadership through positive interactions with all personnel during daily operations.o Direct and assign work to meet daily production/shipping requirements through proper staff utilization for production output and flow of work.o Assist in the training and instruction of employees to perform work assignments in a safe, proper, and efficient manner, while reinforcing correct safety habits within work groups.o Handle all scheduling, personnel paperwork, and timecards.o Control labor and material usage to meet or improve standard costs.o Maintain good employee relations through counseling and proper application of employee relations policies.o Recommend improvements in job methods and processes.o Ensure the department meets lean manufacturing and continuous improvement goals.o Monitor and maintain efficiency and productivity using the current data collection system.o Assist in maintaining proper inventory levels, and coordinating with internal and external organizations, as required.o Foster an environment of inclusion, making Emerson the employer of choice for candidates and staff.o Drive culture by being a change agent.

o Develop and implement a strategic plan for the successful operations of the region, aligned with the company's goals and objectives. Drive growth, profitability, and market expansiono Lead the region’s leadership team, providing mentoring, coaching and direction to managers as they lead their respective teams.o Set clear performance expectations, offer guidance, and monitor performance.o Train, develop and retain management and staff within the region. Maintains a professional work environment conducive to attracting and retaining top talent.o Lead by example, creating a productive and professional environment, where all employees properly represent the company at all times (e.g., hotels, customer locations, company vehicles, etc.).o Monitor and analyze KPI’s. Implement operational strategies to meet or exceed goals.o Report region metrics and other key data to senior leadership, along with continuous improvement strategies.o Ensure the region operates efficiently and in compliance with company policies and procedures.o Implement strategies to grow the region, increase profitability, and ensure customer satisfaction.o Proactively plan for and ensure all people and resources are in place for regional operations.o Collaborate with internal partners to hire and train new employees.o Attends inventory events, builds relationships with customers, provide guidance and direction to team, and ensure accuracy of inventory count.o Provides excellent customer service to ensure a positive customer experience.o Address customer inquiries and concerns, and resolve issues as needed.o Identify and address operational issues or challenges within the region.o Implement solutions to improve overall performance.

o Establishes new processes and procedures as part of new product development efforts and product CIP’s (Continuous Improvement Programs) to ensure WIS Supply Chain Services exceed customer and market expectations ensuring consistent and effective eventso Develops, programs, and tests all new account programs using the current generation IT programming toolso Provides expertise and engages appropriately in pre-sales events to support the sales process for new and existing customerso Concentrated emphasis on developing strong, professional relationships with WIS customerso Multi-tasks efficiently and accurately in an extremely fast paced environment with multiple deadlineso Independently manages accounts and relationships assigned, as well as being a pivotal member of the teamo Drives and trains consistent process and product standards across the Supply Chain Services organizationo Ability to define, measure, analyze, suggest improvements, and implement controls related to any projects or processeso Employs a consultative client approach to identify and document customer requirements - including solution/ operational design, developing account procedures, and submit required documentation for information system and other functional areas

o Develop and implement a training program and strategy for a rapid-paced and constantly evolving business.o Identify top-performing talent and work alongside regional management to ensure ongoing training.o Partner with regional management to work continuously with newly promoted management staff.o Push hourly associate development via data-driven metrics and proven efficiency training plans.o Established how-to/what-if guide for leadership staff to better serve primary customer process.o Established division-specific training curriculum for existing, new, and emerging leaders.o Responsible for succession planning within division, ensuring bench strength is always ready for expansion.o Flow plan development focused around increased efficiency and driving bottom-line profit margin.o Ongoing financial training focused on P&L responsibility for each district and bottom-line EBITDA performance.

o Constantly manages, maintains, and improves the operational effectiveness of an assigned district office with a staff of over 50 individuals performing varying roles under my direct supervision.o Drive and create top-line sales and deliver bottom-line profits while ensuring that business operations are conducted in accordance with established guidelines.o Secures new clients, work to expand service offerings to existing clients, and ensure the quality of service consistently exceeds customer expectations.o Create and sustain a robust personnel development program by diagnosing the strengths, weaknesses, and potential within the current roster and identifies candidates for upward career development, as well as planning and coordinating the schedules of managers and inventory events to optimize productivity.o Responsible for delivering bottom-line profitability for both the market and company by managing the P&L of the assigned district. Generate profits by controlling back-office and in-store costs, including purchases, and travel expenses. Ensure that scheduling of client events and of personnel meets the client requirements.o Responsible for getting individuals, teams, and an entire organization to perform at a higher level and to embrace change, as well as communicating a compelling vision and commitment to what needs to be done.o Actively recruits external candidates for opportunities within market in an effort to maintain “bench strength” at all management levels.o Training of District and Core Supervisors, mentoring of newer District Managers and DMITs in their operating group or neighboring operating groups.

• Responsible for working a large caseload involving businesses and individuals owing various forms of taxes collected by the State of Tennessee.• Investigate business activity to determine what is owed and what amount.• Investigate business and consumer financial records to locate funds and accounts.• Investigate business patterns to determine potential fraudulent activity.• Interview taxpayers via face-to-face meetings as well as by phone.• Assist delinquent taxpayers with filing and paying delinquent periods of tax.• When necessary, conduct field work by traveling to a taxpayer or business location.

• Consistently met sales goals in a commission-based environment on a monthly basis• Within the Top 3 finisher month-to-month in market after first three months in position• Repeat finisher in Top 8 in sales market (352 representatives) on a consistent basis• Theft detection and prevention.• Emergency procedures and first aid for inclement weather, fire, chemical, and physical injuries.