Ethan Van Dine Email & Phone Number

Ethan Van Dine is a Implementation Analyst at Synergent. He possess expertise in customer service, process improvement, sales, customer satisfaction, team building and 10 more skills.

Listed skills include Customer Service, Process Improvement, Sales, Customer Satisfaction, and 11 others.

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  Implementation Analyst

  Synergent

  Apr 2021 - Present - United States

  Actively work with credit union clients to gather specifications, document business requirements, produce delivery plans, compile accurate estimates of cost (if necessary), and create target delivery dates with assistance and guidance from other team members and the Team Leader – Business Analysts.Research, analyze, evaluate, and resolve complex issues reported by credit unions in a timely manner using the necessary resources, existing tools, and documentation. Determine appropriate action and alternative processes as required. Gain and maintain knowledge and proficiency with the Enterprises’ Payments platforms and ticketing system while preparing, developing, and maintaining any documentation associated with these tools.Implement add-on and third-party solutions in a timely manner while understanding the impact of any implementation as it pertains to the current credit union base with support and direction from others. Act as a research liaison, providing quality service-oriented support to ensure accurate responses.Maintain the status of projects and cases assigned in the tracking and ticketing systems to ensure a clear and accurate understanding of progress being made both internally and externally. Structure assignments in an organized manner to ensure estimated delivery dates are met or exceeded with direction from team members and leaders.Perform and/or be able to advise credit unions on daily tasks which are required for their daily work, including but not limited to card management, fraud management, transaction and report research, systems and tools, and dispute management.Assist in basic staff and credit union training to ensure knowledgeable credit unions and service-oriented employees