Ethan Wertz Email & Phone Number

Freeland, Maryland, United States

• Assisted in establishing a service level agreement for internal users• Streamlined ticketing processes in ConnectWise through automation rules, prioritization policies, and escalation events• Improved response time and resolution time for Information Management Department• Provide tier 1 and 2 support for approximately 900 users• Provide technical support to people with intellectual development disabilities• Provide technical support both remotely and onsite for 5 offices and over 60 residences• Plan and manage inventory for Windows/iOS/Android end user hardware• Support the deployment of Windows/iOS/Android end user hardware across all office and residential locations• Perform on-boarding/off-boarding of employees with Azure AD, Intune, and Office 365• Act as a technical liaison for audits to facilitate support and service for the business and 3rd party vendors• Assist with HIPAA compliance and documentation• Create technical documentation and develop a knowledge base for the business and end users• Resolve password/MFA issues with Office 365 and UKG Pro/Ulti Pro

Mechanicsburg, Pennsylvania, United States

• Unboxing Google Chromebook PC’s• Flash OS and enrollment of PC’s with school privacy and security policies• Install protective cases on PC’s• Packaging PC’s and chargers for shipment• Assembly of mobile PC carts and cable management

York, Pennsylvania, United States

Contracted under iWAT LLC, working on a project for WellSpan Health. • Flash OS and enrollment of medical care Windows OS PC’s with company privacy and security policies• Assembling mobile medical PC carts• Mounting PC’s and monitors to medical carts • Mounting surge protectors to medical carts and desks• Installing various peripherals (ex. printers, webcam, Improvada, speakers, etc.)• Cable management of equipment

Manchester, Pennsylvania, United States

•Organize vehicles on lot by company criteria•Drive vehicles throughout the facility and to off site locations•Knowledge of addressing and fixing minor vehicle issues•Knowledge in operating manual transmission vehicles•Locating, verifying and staging vehicles for delivery•Inventory receiving vehicles and labeling them with company stickers •Visually inspected vehicles and created accurate condition reports•Driving and operating vehicles in adverse environment conditions

York, Pennsylvania, United States

•Provided expert solutions to customers through both troubleshooting and consultative selling practices•Device repair including screen replacement for iPhones•Various types of battery installations including automotive, iPhones, watches, and more•Automotive key and remote cutting and programming•Provided solutions for many types of lights and light bulbs•Managed customer orders and buy online pick up in store orders•Met individual and team sales goals•Maintained store front appearance and cleanliness•Maintained inventory integrity and stock room organization•Answering phone calls, utilizing phone scripts, and consulting with business accounts•Keyholder•Assisted store with remodel•Made store deliveries (occasionally hazardous materials) and pickups using a company vehicle.•Proper recycling of hazardous materials

York, Pennsylvania

• Managing the tech department and also the store as a whole• Multi-Store Keyholder• Cash Till management• Store open/ close operations• Resolve customer service issues• Receive, load, and unload shipments• Access to high risk merchandise• Process store credit card and tax exemption applications• Process cash pickups for armored truck• Set new displays, merchandise changes• Train and coach associates• Process store to store inventory transfers and inventory adjustments• Follow merchandise protection protocols• Keeping a clean and professional looking salesfloor• Selling product extended warranty services• General PC software/ hardware repairs

York, Pennsylvania

• Operating a POS system • Answering and directing customer phone calls• Picking and fulfilling BOPIS (Buy Online Pick Up In Store) orders• Promoting and selling company credit cards and product protection plans• Stocking shelves• Blocking product shelves• Assisting customers with tech products and tech support• Diagnosing and resolving PC issues• Creating work orders for PC repairs and virus removals• Helping customers with questions regarding home/business printers and ink• Updating and printing store price tags• Use active listening and note taking skills to narrow down product options and assist the customer in finding the best product• Installing and/or removing electronic parts

York, Pennsylvania

• Operating a POS system • Answering and directing customer phone calls• Customer service• Promoting and selling company credit cards and product protection plans• Assisting customers with office supplies and office furniture • Assisting customers with print and faxing projects• Cleaning and organizing work space • Cleaning store bathrooms and break room

High School Diploma, Information Technology, Class Of 2019 Alumni

Activities and Societies: Member of Cyber Patriot for 1-4 months during 2016-2017 Basic Academics, Networking/Cyber Security, Basic.

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College Prep Academics, Basic Academics, Basic Programming/ Web Page Design