Ethan Y. Email & Phone Number

I provides level-one and level-two troubleshooting and support to schools. I also recommend solutions or alternatives, and assisted with coverage for other schools.Some of my key responsibilities included:* Using Mobile Device Management (MDM) tools such as Jamf School, Meraki, and Microsoft Intune to push apps, enforce policies, roll out or wipe devices, and run reports.* Managing users' accounts and computer management in Azure AD/Microsoft 365, along with Chromebook devices and Google Workspace services in the Google Admin console.* Provisioning SIP phones within the 3CX system, and re-imaging desktops/laptops using Windows Deployment Services (WDS) or Microsoft Deployment Toolkit (MDT).* Identifying and analyzing hardware, software, and network system faults, evaluating alternative solutions, and implementing effective resolution processes.* Providing support remotely and on-site for school networks, systems, and installations.* Contacting third-party vendors on behalf of schools to ensure smooth-running infrastructures.* Utilizing PowerShell scripts to perform tasks, and assisting with projects such as re-imaging Windows devices and enrolling iPads during school term breaks.* Using Apple Configurator to enroll iPads in Apple School Manager, and collaborating with end users to understand technical requirements across the business.* Creating incident tasks, and maintaining technical procedures and system documentation for each site.* Prioritizing timely communication with stakeholders, providing updates and reports.* Documenting daily activities and communicating via email.* A C# program created using Selenium WebDriver to automate Gmail login for testing newly created student accounts.Throughout my work experience, I have consistently demonstrated professionalism, technical expertise, and a strong commitment to delivering exceptional IT support and solutions.

• Conducted analysis and reconciliation of balance sheet items, ensuring accuracy and integrity of financial data.• Reviewed financial reports, including income statements and balance sheets, to identify any discrepancies or anomalies.• Prepared financial accounts, tax returns, and GST returns using the MYOB system, ensuring adherence to relevant regulations and guidelines.• Maintained compliance with tax requirements by accurately preparing client accounts and fulfilling tax obligations.In this role, I demonstrated strong analytical skills, attention to detail, and knowledge of financial reporting standards. I contributed to the accuracy and compliance of financial records and reports. By performing these responsibilities diligently enable maintain regulatory compliance.

• Picking and packing medicine orders.• Performed general warehouse duties• Assisted in dispatch.• Delivery and service of urgent local pharmacy orders in Auckland.

371 Victoria Parade

• Provided comprehensive support for the core banking system, resolving hardware and software issues for over 120 users across Fiji through telephone and remote assistance.• Acted as the first point of contact for troubleshooting and support, assisting users both over the telephone and on-site.• Ensured timely resolution of all ICT issues in accordance with service level agreements.• Assisted in the procurement of IT equipment, following established finance procurement procedures.• Logged and created user tickets in the helpdesk system to track and manage support requests.• Conducted PC health checks by visiting branches, ensuring the smooth functioning of computer systems.• Collaborated with vendors to configure and implement system changes as required.• Conducted testing, including User Acceptance Testing (UAT), to ensure the quality and effectiveness of software solutions.• Undertook various duties such as administering building access, creating user accounts (Active Directory and Exchange Server), managing permissions and passwords, change management, antivirus management, operating system installation and configuration, disk encryption/decryption, data backup, addressing audit issues, mobile device setup, CCTV monitoring, and basic network troubleshooting (IP, DNS, and DHCP).• Provided troubleshooting and application support to address user issues and ensure smooth operations.Throughout my tenure, I demonstrated professionalism, attention to detail, and a commitment to delivering high-quality support and solutions to contribute to the success of HFC as a local bank in Fiji.

The Pacific Islands Forum, established in 1971, serves as the premier political and economic policy organization in the region. Its mission is to support member governments and promote the economic and social well-being of the South Pacific's people.Responsibilities:• Provided Tier 1 support, resolving basic usage problems, and Tier 2 support, assessing and resolving issues at the server level.• Compiled comprehensive training manuals, conducted end-user training sessions, and effectively addressed issues and provided resolutions.• Delivered staff training to empower individuals to become self-sufficient IT users.• Ensured data backup and recovery procedures were in place to support uninterrupted business operations.• Offered support for conference meetings, ensuring smooth technical operations and resolving any related issues.• Acted as a liaison with third-party vendors, ensuring prompt support and continuously improving the user experience.• Administered mailbox management, group distribution, and user permissions.Accomplishments:• Successfully managed the laptop procurement process through a tendering process, resulting in cost savings and the selection of the best hardware specifications.• Implemented and configured an open-source Asset Management System, enabling the ICT department to effectively track and manage inventories.During my time in this role, I demonstrated expertise in providing technical support, developing training materials, and streamlining IT operations. I contributed to the Pacific Islands Forum's mission by ensuring smooth and efficient ICT services and facilitating collaboration among member governments.

Ratu Sukuna Road

Laucala

Master Of Applied Practice, Professional Accounting

Master Of Information Systems

Postgraduate Diploma In Information Technology, Information Systems

Bachelor’S Degree, Computer Science And Information Systems

Augmented Foundation Of Social Science