Ethan Zander Email & Phone Number

Salt Lake City, Ut, Us

Utah, United States

-Developed and launched LastPass University, a comprehensive training program for partners, increasing product adoption and customer satisfaction.-Gathered and analyzed partner feedback to implement continuous program improvements, aligning training with customer needs and business goals.-Collaborated on integrations with Salesforce and Impartner, enhancing product functionality and user experience.

Lindon Utah

-Led onboarding and training for clients on GoTo’s cloud-based UCaaS VoIP platform, fostering strong client relationships and improving setup efficiency.-Acted as primary support for troubleshooting and resolving network and software issues, ensuring seamless user experiences.-Guided clients through system configurations remotely and on-site, enhancing usability and customer satisfaction with GoTo products.

Orem Utah

-Conducted software training sessions to onboard clients effectively, supporting their transition to cloud-based PBX solutions.-Served as main contact for system troubleshooting, maintaining high levels of customer support and issue resolution.-Partnered with sales to support conversions from trials to paid accounts, contributing to product growth and customer acquisition.

Orem, Utah

-Supported the sales team in client onboarding by providing in-depth software training, facilitating trial-to-customer conversions.-Delivered ongoing client support and troubleshooting, improving system adoption and customer experience.-Assisted with custom configurations and system setups, ensuring alignment with clients’ unique needs and boosting overall satisfaction.

Orem, Utah

Expert level on UtahCounty Real Estate. Study local and statewide inventory daily. Always providing top-level service to my clients. Collaborate with other Realtors, Brokers, Lenders, and others to establish deadlines then follow through to completion. Member of the National Association of Realtors.

4000 E Hwy. 6 Spanish Fork Utah

Established a lasting relationship with all clients. Increased client trust and confidence. Achieved a 95% success rate for projects completed and shipped on time. Implemented and trained personnel new inventory control systems that gave a 98% inventory accuracy. Integrated the new systems into shipping systems to function together. This minimized workload while maximizing efficiency.

Orem, Utah

Elevated service standards to increase customer satisfaction. Learned customers’ needs and designed an up sale dialog and procedure to maximize sale. Developed competitive pricing structure for all items and services while keeping profits high. Encouraged and worked with my team to complete projects on time and efficiently. Provided leadership and positive example for employees to follow. Worked with the store owner to strategize for new clients and increased monthly sales by 20%.

Orem Ut

Reorganized shipping station to flow more efficiently. Consistently shipped all daily orders on the same day. Increased production capabilities by assisting when orders were high volumes. Minimized product breaking during shipment by using same packaging in better ways. Insured product quality by inspecting thoroughly before shipping. Fixed many imperfections by suggesting new building techniques.

Orem, Ut

Assist customers on sales floorReplenishment on the sales floorWorked at the register and using the POS systemHelped customers at the customer service counter

Full Stack Web Develomet Boot-Camp, Web Development

Learned proficiency the following languages and programs; HTML5, CSS3, GitHub, JavaScript, jQuery, AJAX, FireBase, Node.js, MySQL, Node.

Bachelor Of Science - Bs, Psychology

Associate'S Degree, General Studies