Ethel Hess Email & Phone Number

Pittsburgh, PA, US

Zurich, ZH, CH

Zurich, ZH, CH

• Global Pricing and E-Business Manager, PGHV ServiceResponsible for developing and implementing pricing initiatives to enhance and optimize revenue growth and profitability. Driving organizational and cultural.
• Pricing Policy and Process: Owner of pricing policy and guidelines to ensure compliance and desired results.
• Internal Transfer pricing and adjustments: Creating, implementing, and maintaining information on global pricing to ensure proper internal transfer pricing across Local Business Units and Regions.
• Tools and processes: Specifying, realizing, and implementing pricing tools and processes to support professional pricing at all management levels. Developing and maintaining reports and dashboards to continuously.
• Parts pricing through HVS Pricing platform: In specific managing and leading the part pricing through price point tool. Lead the team of PSC pricing owner and be the superuser of the tool so as to a) Developing and.
• E-Commerce: Evaluate, implement, and lead the E-Commerce system, tools, and processes in the HV service network.

• Business Process owner for SAP ERP integration including best practices, B2B digital platforms, Inquiry to Cash, product configurator platform & integration solutions, Salesforce SME PGHV NAM, CRM initiatives.
• Ensure business value realization and optimization, from value-plans through consultancy, business case development, and financial awareness, managing expectations and identifying opportunities to add value.
• Drive change and support a sustainable culture of innovation, process optimization, and project execution utilizing agile methodology.
• Establish business priorities, identifying and communicating risks and mitigation plans in collaboration with stakeholders while developing and maintaining goals, milestones, and completion dates.
• Manage application project delivery team responsible for system improvement & integration projects, functional upgrades & release management.
• Owner of strategic roadmap that optimizes and standardizes applications, services, and infrastructure for PGHV NAM HUB.

Zurich, ZH, CH

Process owner front end applications, SAP Order to Cash, SCM, CRM, MDM, SalesForce, product configuration tools. Owner of process performance & governance, process maturity, process improvements, and appropriate resources. Division lead for SalesForce and digital product configuration platforms.

• Responsible customer-facing global applications, process and quality of service improvements, and strategic roadmap.
• Owner of global Electronic Order Entry Initiatives across all divisions including EDI, API, OCI, Punch-out, Marketplace integration, and E-Commerce.
• Ensured on-time delivery of new software within budget, evaluating technical solutions, and guiding products towards compatible architectures.
• Managed and mentored a team of Solution Managers and IT staff.
• Oversaw IT project management to implement technology strategies.
• Developed a communication strategy with other departments to implement new plans and goals. Accomplishments include: Subject Matter Expert - Business Process Data Integration, Business Intelligence, and Customer.

• Portfolio Owner global e-commerce business roadmap and marketing strategy.
• Managed E-Commerce team and partners utilizing EDI, API, OCI, Punch-Out, Ariba Marketplace, P2P, PI integration.
• Led the full product lifecycle from concept, specification, design, launch, and enhancement phases.
• Developed and implemented the comprehensive marketing automation strategy including campaign, promotion, and marketing utilizing digital analytics and training, ensuring user adoption.Accomplishments include:o.

• Developed strategies for in-depth analyses of industry and market segment, customer, product, and profitability/financial trends, leveraging results to optimize product management and sales processes globally.
• Managed and oversaw all aspects of campaign programs, product launch process, project development, and execution.
• Prepared and global product management marketing plans presented to leadership and senior stakeholders.
• Created standard best practices for managing product marketing data implementing data governance compliance and adoption processes.

• Developed effective business systems models for sales, marketing, and management teams.
• Project Lead for several ASP.net 2.0 projects, including total re-design of a division sales performance application and integration of various legacy systems.Accomplishments include:o Kennametal Marketing Innovations.

• Championed global multimedia development to enhance product marketing efforts and support training.
• Promoted development of successful marketing campaigns by creating and administering all direct marketing customer and prospect databases.
• Created, implemented, and measured marketing operations procedures for inside global sales across the Americas, Europe, and Asia allowing for easier, more accurate promotion data entry and execution.Accomplishments.

• Led development and implementation of the enterprise data warehouse to track financial and sales data for the Electronics Division.
• Drove adoption of data intelligence techniques to acquisition and transformation of raw data into meaningful and useful information, accelerating and improving decision making.

Bs Business And Information Management, Global Business Management And Information Systems

Master Of Business Administration (M.B.A.), Organizational Leadership

Project Management Certification, Project Management

Six Sigma Greenbelt Certificate, Six Sigma Lean Certificate