- Training Project Coordinator for teams of high-performance companies focused on results, negotiation of roadmaps, deliveries, critical routes, product redesigns, measurement of progress, management of deviations, among others.- Mentor/Coach of direct sales franchise owners, increasing sales indicators, satisfaction of internal and external customers, design of systems and processes according to the teams and improving work environments.- Mentor/Coach of IT teams focused on increasing and training members in agility, collaboration, resource management, effective communication, conflict management and results gaps, improving response times, quality in the definition of processes and deliveries, reducing project cancellations and bottlenecks.- Organizational Mentor/Coach to middle/senior management teams for the training of agility skills, collaboration, process design, training leader-coaches to be able of training their own teams, effective communication, and organizational well-being.- Collaboration with director and other consultants in project design, definition of roadmaps, new products, proposals, change management, etc.

• Coding and Testing services based on Microservices Architecture, Groovy/Gradle, Java/Maven, Git, Spring, ORACLE, Cassandra, Mockito, Splunk, CI/CD Jenkins, services that use Kafka messaging to communicate each other and publish these messages through AMPS protobuf.• Participate in software design sessions• Troubleshooting, software configurations, and business support for stakeholders in real time.• Team collaboration in agile environment, specifically using Scrum methodology

Development of WEB CRM (Customer Relation Management) system to obtain experience, practice and updates on the current WEB architecture, tools and the most recent software development languages.• Design the functionalities of a customized WEB CRM focused in a call center of sale department and appointment scheduler for sellers.• Construction of functional mockups and its translation into technical design to be developed • Developed and delivered microservices based Restful API using spring-boot framework, Java 8, PostgreSQL for the backend and Angular 4, HTTP, TypeScript for the frontend and hosted on AWS• Responsible for organizing and prioritizing the use cases to be developed in each sprint.• Contribute to transfer of business requirements to technical stories to development and test team members• Educate end users about the differences between customized and pre-designed solutions, processes of developing software projects, and effective communication flow

Software consulting company, specialized in CRM / Pivotal Platform with offices in Spain, Brazil, Colombia and Venezuela, with operations in Central America, South America and Europe.• Built proposals, business cases and customized mockups to generated new business contracts in collaboration with business, IT stakeholders and sales departments.• Educates and training end users about CRM functionalities, upgrades, administration, and roles.• Led of CRM software development, 24Hrs Assistance - MAPFRE Brazil, allowing to move from an application with rental costs above $500,000.00 per year to own and customized system with expenses less than $50,000.00 per year, using Java, Pivotal CRM, SQL language, ETL, SSIS, Crystal Report.• Helped business units implement technology solutions by determining requirements of several projects and communicating them clearly to stakeholders, technical team and partners.• Developed and delivered of Tele-marketing and Tele-collections modules for MAPFRE Paraguay and Ecuador (MAPFRE Atlas) migrating from manual processes to use Pivotal CRM + MS SQL Server, connecting databases NON-SQL through views and SQL services, achieving high throughput of data processing.• Planned and followed up team activities to manage a multi-client portfolio.• Translate business requirements into technical language, creating functional requirements as stories to be developed and tested by the developer team.• Led Migration Platform Process: SQL 2000 to SQL 2008, Pivotal 5.7 to Pivotal 5.9, Windows Server 2000 to Windows Server 2003.

• Led and developed integrations between diverse technological platforms (Pivotal CRM, AVAYA, Windows Services).• Improved MS SQL database performance installed with CRM Pivotal, Mapfre Brazil and Peru, getting to rescue more than 35% of running queries• Promoted in 2 year to Senior Consultant.• Built customized Pivotal CRM systems, using SQL language (Created BD, Stored Procedures, SSIS, functions, link Servers, Jobs), VB.NET, CSV / XML parsing, under client/server architecture for being used for more than 1,000 usersDesigned and created reporting modules in Crystal Report and SQL for data analysis: Cubes and SSIS

Software consulting firm with focus on Enterprise and Web solutions.• Developed a Web Portal mipunto.com, Telefonica Venezuela B2C Web Portal, based on MVC, using J2EE, JSP, Struts, XML related technologies, and Oracle Database.• Led project releases and quality control• Executed QA testing in software development projects belonging to diverse customers.Tools and methodologies: Java, Eclipse, WebLogic Server, Apache Web Server, Oracle, TOAD, UML, UP