Ethel Santos Email & Phone Number

Doha, Qatar

▪Dealing with Accounts Receivables, Credit and Collection Responsibilities▪Enables to monitor rentals with delinquent payment and do follow ups and decide whether to file legal cases or further escalation to Higher Management for action▪Handles administrative duties as to Daily Management Report, Summary of Opened/Closed Rental Agreements, Daily Branch Report Filing and Reconciliation▪Assisting Rental Counters on opening and closing rental contracts▪ Dealing with car rental inquiries either short term or long term rentals

Doha, Qatar

▪Dealing with new car sales along with car rental sales▪Prepare quotations for car on sale and rental for individual and corporate clients▪Contact clients for cold calling for car requirements▪Open, Preclosed and Closed contracts of clients ▪Check vehicles prior to renting and returning▪Communicates with customers information concerning the car rental and sold vehicles and gather feedbacks for further service improvement

Dubai United Arab Emirates

▪️Improved overall customer relationship and satisfaction by delivering quality customer service▪️Gathered information on products and services that are highly on demand by customers via market survey and feedback▪️Handled complains and supervisory calls regarding rental charges, rental terms and policies and any other related rental concerns▪️ Able to receive rental payments via cash, debit/credit card, cheque and bank transfer facility▪️ Managed to make reservations and introduce rental options either short/long term rentals and convert it to sale▪️ Maintained list of late return report as basis of payment collection from clients with rental dues▪️ Served as after sales support for customers with rental vehicle concerns on matters of maintenance, record of damages, outstanding dues, details of traffic fines/salik and registration/insurance policies▪️ Prepared Daily Management Report for Higher Management basis of car status as to rented, ready, on maintenance, management use, PRO(with police cases)▪️ Calculated Monthly Revenue for branches to be submitted to Line Manager▪️ In charged of any inbound and outbound bank related concerns as to POS machine request, bank dispute, chargebacks, bounced cheque/clearance and bank transfer transactions ▪️ Processed rental invoices, detailed statement of account and letter of reminder/notices towards individual/corporate rental dues for accounts receivable purposes▪️ Investigated and managed handling delinquent payer record of rental dues and regularly provided the Management reports for further action to be taken▪️ Worked on a monthly and yearly target set of payment collection▪️ Assisted HR for staff payroll, leave and overtime availment, staff access control, Incentive claim calculations, supplies requisition and floor management/facilities repair/request

Dubai United Arab Emirates

▪️Acknowledged customers promptly and treated them courteously▪️ Managed and anticipated customer's arrival and requirement to maximize relationship building opportunities▪️ Trained new staff regarding terms and policies of rental contracts and familiarities with car rental system, applications and functions▪️ Handled walk-in, email and phone reservation and provide required information on rental conditions▪️ Gathered all necessary documents from customers as required by car rental and government agencies▪️ Managed to open and closed contracts with relevant details and payment recovered as to actual mileage driven, fuel consumed, traffic fines/salik incurred and physical car conditions▪️ Arranged car delivery and collections as required by clients ▪️ Prepares daily shift summary report of opened and closed contracts as basis of sales and updated compiled information as required by Dubai Police▪️ Handled rental query via phone and email▪️ Received rental payment via POS machine and cash mode and furnished invoices for customer's reference of payment▪️ Checked In and Checked out vehicles properly

Al Ain United Arab Emirates

▪️Assisted customers on floor for any requirement of casual clothes options for ladies, men and children▪️Received stocks during transfer and delivery then displays it on floor based on visual merchandising procedures▪️Able to perform stock taking, tag pricing and floor setting during sale and/or on occassional basis▪️Space Management analysis per gondola, racks and shelves based on standard policy of the brand▪️Promoted the brand by add on sale to maximize revenue▪️Handled cash, debit/credit card and voucher payment at the TilArea▪️Processed refund and exchange policy ▪️Able to handle administrative role as to preparing Daily Sales report, Stock flows, Inventory, Stock Requisition and Transfer and Updating Meeting Log Book and Customer Feedback Tracking Sheet▪️Maintains cleanliness and orderliness of the store in and out

Meycauayan And Balagtas Bulacan Philippines

▪️Managed group of 35 - 50 employees in matters of performance appraisal, scheduling, job assignment and training▪️Handled different areas as to Kitchen, Dining and Counter depending on business requirement▪️Strictly monitored product regarding availability and lapsing period ▪️Check deliveries of items and storage capacities to avoid spoilage, maintains food quality and minimize losses▪️Checked the working conditions of equipment and machines for the kitchen/dining/counter so as not to hamper operations and avoid customer complains▪️Dealt with customers' complain and feedback on floor set up, products and staff behavior▪️Maintained the standard policy of the company on FSC(Food, Service and Cleanliness) ▪️Set up daily, weekly and monthly sales target along with game plans to be applied in store