Ethelind Mcaloon Email & Phone Number

Dallas-Fort Worth Metroplex

Managed the customized Amdocs Conversion Engine and Orchestrator applications that successfully drove the conversions of over 6 million Sprint accounts (close to 18 million subscribers) onto the T-Mobile billing platforms in the span of a little over 2 years; saving the merged company billions of dollars.o Led a 4-member team of geographically dispersed.

Dallas, Texas, United States

Led effort in building billing microapps for the Frontline Next Generation Desktop/Mobile UX framework in support of Care and Retail teams as a product owner.o Engaged in PI planning, backlog grooming, sprint planning, daily stand ups, demos, retrospectives, epic and user stories creation.o Supported the microapp enhancements in creating and updating.

Frisco, Texas, United States

Supported the beginning design effort for the phased migration of device loans from the legacy EIP system to the new Oracle Financing Loan and Lease system as the enterprise systems analyst for the T-Mobile EIP platform.o Engaged in the data mapping sessions. o Drafted the Functional spec documentation for the loan system migration.

Dallas/Fort Worth Area

Contributed to the launch the new prepaid wireless MVNO brand in 2014 – Univision Mobile. The partnership was projected to bring in over 300 million in revenue in the first 3 years.o Conducted Univision Mobile JAD sessions and generated the design documents for self-service web, care, and sales channels as part of the wholesale billing team.o Supported.

Dallas/Fort Worth Area

• Enterprise systems analyst for T-Mobile Amdocs postpaid and prepaid billing platforms. Advanced T-Mobile’s successful increase of prepaid customer base. Features and enhancements included introducing no contract 4G.
• Analyzed, graded and assessed business requirements and architect high level design documentation for accuracy and feasibility.
• Elicited detailed requirements from stakeholders as liaison to cross functional teams (including business owners, vendors, technical teams, Customer service)
• Conducted design sessions with impacted technical teams to drive solution options
• Formulated Functional Specifications, Impact Assessment, Test requirement, and Operational support documentation.
• Supported QAT and UAT test teams with test planning, test cases, and troubleshooting of defects.

• Led application test efforts that supported the AMDOCS Ensemble/Enabler billing platform.
• Performed functional, regression, and automation testing for retail sales and customer care web-based Enterprise systems that supported over 20 million customers.
• Managed test planning and execution activities (reviewed test requirements, wrote test plans, identified data requirements, created test cases, identified defects, conducted defect resolution meetings, provided test.
• Managed test planning and execution activities (reviewed test requirements, wrote test plans, identified data requirements, created test cases, identified defects, conducted defect resolution meetings, provided test.
• Assisted production application support teams in troubleshooting issues as a subject matter expert. Show less

• Performed OAM&P testing for fixed wireless high-speed data/voice network.
• Supported engineering groups in troubleshooting issues in the field.
• Uncovered defect contributing to intermittent communication link failures between the base station and the 5ESS switch.
• Conducted interoperability tests against a vendor media gateway for network deployment evaluation.
• Trained test engineers in the use of additional tools and protocol analyzers to improve efficiency.

Dallas/Fort Worth Area

• Performed functional, feature, and regression testing on SONET ADMs and DLCs, tandem switches, a service control point, and an NMS web application.
• Developed a base platform to simulate heavy volumes of TCAP queries over an enhanced services network.
• Generated various types of call processing to verify trunk configuration and call routing on the tandem switch.
• Conducted and supervised customer acceptance tests for the network switch and its NMS.
• Prompted a redesign of the… Show more
• Prompted a redesign of the NMS interfaces for all network elements to improve their usability.

Dallas/Fort Worth Area

• Led the Fujitsu documentation validation effort in verifying the technical and syntactical accuracy of user manuals.
• Designed and implemented the process flow for delivery and execution of documentation validation.
• Coordinated the validation process among the product planning, technical publications, and validation groups.

Dallas/Fort Worth Area

• Performed feature and regression tests on STP software and hardware.
• Completed First Verification Office for field sites, and performed in-lab software upgrades and installations.
• Conducted SS7 Level 2 & 3 certification testing for STP/switching compatibility.
• Designed and implemented the group’s first formalized STP capacity test.