Ethelind Mcaloon Email & Phone Number

Dallas-Fort Worth Metroplex

Managed the customized Amdocs Conversion Engine and Orchestrator applications that successfully drove the conversions of over 6 million Sprint accounts (close to 18 million subscribers) onto the T-Mobile billing platforms in the span of a little over 2 years; saving the merged company billions of dollars.o Led a 4-member team of geographically dispersed product owners in the creation of about 600 Jira features/requirements and change requests to address business and technical requirements… Show more Managed the customized Amdocs Conversion Engine and Orchestrator applications that successfully drove the conversions of over 6 million Sprint accounts (close to 18 million subscribers) onto the T-Mobile billing platforms in the span of a little over 2 years; saving the merged company billions of dollars.o Led a 4-member team of geographically dispersed product owners in the creation of about 600 Jira features/requirements and change requests to address business and technical requirements in support of prepaid and postpaid conversions.o Drove weekly stand ups with a team of on and offshore architects and developers, reviewing and finalizing features and prioritizing 2-week sprint-based delivery, ensuring alignment with program level roadmap and testing schedule.o Collaborated with cross functional technical teams and business stakeholders in design sessions around data mapping, translation, error handling, and transmission of thousands of current and historical data elements from Sprint to the TMO billing systems and to downstream applications (ex. payments, promotions, credit, collections, device financing).o Supported the complexities of migrating a diverse customer base of prepaid/postpaid retail consumer, T-Mobile for Business, and Small and Medium Business accounts. All migrations happened seamlessly without impacting the customer experience.o Instituted weekly RAID log, incorporating lessons learned and ensuring process improvement implementation, maintaining quality and accountability. Raised risks and tracked dependencies for code delivery programming management. Show less

Dallas, Texas, United States

Led effort in building billing microapps for the Frontline Next Generation Desktop/Mobile UX framework in support of Care and Retail teams as a product owner.o Engaged in PI planning, backlog grooming, sprint planning, daily stand ups, demos, retrospectives, epic and user stories creation.o Supported the microapp enhancements in creating and updating billing PCF microservices and service adaptors to support large accounts and provide more granularity and details in the servicing of… Show more Led effort in building billing microapps for the Frontline Next Generation Desktop/Mobile UX framework in support of Care and Retail teams as a product owner.o Engaged in PI planning, backlog grooming, sprint planning, daily stand ups, demos, retrospectives, epic and user stories creation.o Supported the microapp enhancements in creating and updating billing PCF microservices and service adaptors to support large accounts and provide more granularity and details in the servicing of customer accounts.o Directed the Covid-19 collection hold implementation during 2020 to prevent customers from being penalized for impacts from the pandemic (close to 1 million customers just in March & April 2020, 60 day holds).Conducted design sessions for the migration of existing device loans from the legacy device financing (EIP) infrastructure to the Oracle Financial Loan and Lease system as senior technical analyst for the legacy system. 8 million loans were successfully migrated from legacy EIP onto the OFSLL platform. o Engaged in the data mapping and transformation rules not only for OFSLL, but also for the loan, finance, and promotion data grids.o Collaborated with business, reporting, vendor, and technical teams on migration requirements.o Led design sessions and drafted functional specification documentation for loan system migration.o Mentored new teammate in the support of new interfaces needed (APIs and DEEP.io events) to update the data grids and support the transition to the new platforms. Show less

Frisco, Texas, United States

Supported the beginning design effort for the phased migration of device loans from the legacy EIP system to the new Oracle Financing Loan and Lease system as the enterprise systems analyst for the T-Mobile EIP platform.o Engaged in the data mapping sessions. o Drafted the Functional spec documentation for the loan system migration.

Dallas/Fort Worth Area

Contributed to the launch the new prepaid wireless MVNO brand in 2014 – Univision Mobile. The partnership was projected to bring in over 300 million in revenue in the first 3 years.o Conducted Univision Mobile JAD sessions and generated the design documents for self-service web, care, and sales channels as part of the wholesale billing team.o Supported enhancements on the Amdocs Compact Convergence platform for GoSmart Mobile and Brightspot Mobile partner prepaid… Show more Contributed to the launch the new prepaid wireless MVNO brand in 2014 – Univision Mobile. The partnership was projected to bring in over 300 million in revenue in the first 3 years.o Conducted Univision Mobile JAD sessions and generated the design documents for self-service web, care, and sales channels as part of the wholesale billing team.o Supported enhancements on the Amdocs Compact Convergence platform for GoSmart Mobile and Brightspot Mobile partner prepaid brands/MVNOs.Supported enhancements to the device financing platform (EIP) for loans and leases for organic and inorganic channels. o Enhanced tailored down payments for device financing based on credit eligibility for organic care and retail channels.o Extended device financing enhancements for the inorganic channels, ie National retailers (Wireless Advocates-Costco/Military and Car Toys) for parity with the organic channels. The inorganic channel was to bring in $98-327M from 2013-2015.o Worked on UnCarrier initiatives for introducing device financing to Best Buy, Walmart/Sam’s Club, and Apple stores.Engaged in a couple of cancelled efforts, first of which was to replace EIP with IBM’s SAP Banking 8.0 that involved data mapping and loan migrations. This was then followed by an interim solution for EIP to integrate with the Ericsson BSS; which involved re-defining all the EIP flows and integrating these with E/// BSCS, ON, OM. Show less

Dallas/Fort Worth Area

Enterprise systems analyst for T-Mobile Amdocs postpaid and prepaid billing platforms. Advanced T-Mobile’s successful increase of prepaid customer base. Features and enhancements included introducing no contract 4G prepaid plans, prepaid features, and mobile broadband passes. Engaged from the requirements to deployment stages of project SDLC. T-Mobile received Wal-Mart’s 2011 “Supplier of the Year”, a main factors was the Wal-Mart/T-Mobile launch of the $30 unlimited Web and text Monthly4G… Show more Enterprise systems analyst for T-Mobile Amdocs postpaid and prepaid billing platforms. Advanced T-Mobile’s successful increase of prepaid customer base. Features and enhancements included introducing no contract 4G prepaid plans, prepaid features, and mobile broadband passes. Engaged from the requirements to deployment stages of project SDLC. T-Mobile received Wal-Mart’s 2011 “Supplier of the Year”, a main factors was the Wal-Mart/T-Mobile launch of the $30 unlimited Web and text Monthly4G prepaid service plan for which I was the prepaid billing systems analyst.• Analyzed, graded and assessed business requirements and architect high level design documentation for accuracy and feasibility.• Elicited detailed requirements from stakeholders as liaison to cross functional teams (including business owners, vendors, technical teams, Customer service)• Conducted design sessions with impacted technical teams to drive solution options• Formulated Functional Specifications, Impact Assessment, Test requirement, and Operational support documentation.• Supported QAT and UAT test teams with test planning, test cases, and troubleshooting of defects.• Mentored and partnered with new systems analysts in the team. Show less

Led application test efforts that supported the AMDOCS Ensemble/Enabler billing platform.• Performed functional, regression, and automation testing for retail sales and customer care web-based Enterprise systems that supported over 20 million customers.• Managed test planning and execution activities (reviewed test requirements, wrote test plans, identified data requirements, created test cases, identified defects, conducted defect resolution meetings, provided test status, developed… Show more Led application test efforts that supported the AMDOCS Ensemble/Enabler billing platform.• Performed functional, regression, and automation testing for retail sales and customer care web-based Enterprise systems that supported over 20 million customers.• Managed test planning and execution activities (reviewed test requirements, wrote test plans, identified data requirements, created test cases, identified defects, conducted defect resolution meetings, provided test status, developed test reports). • Assisted production application support teams in troubleshooting issues as a subject matter expert. Show less

• Performed OAM&P testing for fixed wireless high-speed data/voice network. • Supported engineering groups in troubleshooting issues in the field.• Uncovered defect contributing to intermittent communication link failures between the base station and the 5ESS switch.• Conducted interoperability tests against a vendor media gateway for network deployment evaluation.• Trained test engineers in the use of additional tools and protocol analyzers to improve efficiency.

Dallas/Fort Worth Area

• Performed functional, feature, and regression testing on SONET ADMs and DLCs, tandem switches, a service control point, and an NMS web application.• Developed a base platform to simulate heavy volumes of TCAP queries over an enhanced services network.• Generated various types of call processing to verify trunk configuration and call routing on the tandem switch.• Conducted and supervised customer acceptance tests for the network switch and its NMS.• Prompted a redesign of the… Show more • Performed functional, feature, and regression testing on SONET ADMs and DLCs, tandem switches, a service control point, and an NMS web application.• Developed a base platform to simulate heavy volumes of TCAP queries over an enhanced services network.• Generated various types of call processing to verify trunk configuration and call routing on the tandem switch.• Conducted and supervised customer acceptance tests for the network switch and its NMS.• Prompted a redesign of the NMS interfaces for all network elements to improve their usability.• Assisted junior engineers in troubleshooting turn-ups and resolving configuration conflicts. Show less

Dallas/Fort Worth Area

• Led the Fujitsu documentation validation effort in verifying the technical and syntactical accuracy of user manuals.• Designed and implemented the process flow for delivery and execution of documentation validation.• Coordinated the validation process among the product planning, technical publications, and validation groups.

Dallas/Fort Worth Area

• Performed feature and regression tests on STP software and hardware.• Completed First Verification Office for field sites, and performed in-lab software upgrades and installations. • Conducted SS7 Level 2 & 3 certification testing for STP/switching compatibility.• Designed and implemented the group’s first formalized STP capacity test.