Ethel Lasso Email & Phone Number

Panama

Panamá, Panama

-Currently supporting the restructuring of the case and order management processes at TSG, focusing on enhancing operational efficiency and ensuring smooth project deliveries.-Collaborating with cross-functional teams to optimize workflows and improve client satisfaction.-Engaging in customer success initiatives to ensure service quality aligns with client expectations.

Panama

✓ Verify the processing of orders in the regions of the Americas, Europe, the Middle East, India, and China, in the system to manage the projects and ensure that they are completed according to the time established in their contract.✓ Determine risks in the definition of new projects to guarantee deliverables according to client contracts.✓ Establish quality metrics and standards at a global level for the fulfillment of the processes, optimizing the order creation time to ensure the client's delivery date.✓ Manage customer complaints or conflicts to ensure customer satisfaction.✓ Implement process and system improvements to simplify order activation processing.Achievement:✓ I simplified the handover delivery process, while optimizing the customer response time by centralizing and automating the tasks in the system.

Panamá, Panama

✓ Activate and assign orders for new projects in the system to guarantee the scope of deliverables in established times.✓ Validate the team's compliance with standards and procedures in order processing to ensure the quality of report delivery.✓ Collaborate in the definition of scope, and attention to doubts and complaints from areas and clients to ensure the quality of the service.Achievement:Reduced order processing time by simplifying the system database.

Panama

✓ Activate and assign orders for new projects in the system to guarantee the scope of deliverables in established times.✓ Manage customer complaints or conflicts to ensure customer satisfaction.✓ Coordinate the contracting of services to ensure the scope of projects in the region.✓ Generate reports for clients to ensure service quality.✓ Validate order prices to ensure compliance with contracts.Achievement:Reduced order processing time by implementing SharePoint for contract management in the system.

Panama

✓ Distribute correspondence between departments for due action.✓ Manage doubts and queries received in the department.✓ File physical client documents to ensure their proper registration in the bank.✓ Scan physical client documents to digitally back them up in the system.✓ Register data related to financial products in the system to control the documents received.